Job overview

Permanent | 15hrs per week

An exciting opportunity has arisen to join the ENT/Plastics Secretarial Team within the Surgery and Critical Care Group at Sheffield Children’s.

You will deliver administrative support to the clinical team, serving as an important liaison between the Trust, patients, GPs, and healthcare professionals. Responsibilities include managing correspondence, updating patient records, coordinating investigations, booking appointments, preparing medical documents, and supporting meetings and training for new colleagues.

You will be comfortable engaging with others in verbal and written formats, understand patient confidentiality requirements, and be proficient in IT systems and office software.

If you are conscientious and committed to providing great administrative support, we would love to hear from you!

Main duties of the job

Reporting into the Service Coordinator, your responsibilities will include:

• Provide efficient administrative support to the clinical team

• Manage incoming mail and action on correspondence

• Respond to enquiries from patients, GPs, consultants, and external bodies

• Update patient records, ensuring accuracy

• Type medical correspondence, clinic letters and medico-legal reports

• Coordinate investigations and follow-up work for the clinical team, presenting results to clinical staff

• Help with meetings, including minute-taking and providing administrative support

• Help prepare medical documents such as discharge summaries and ensure appropriate documentation storage

• Support inductions for new colleagues, allocate tasks to support staff, and arrange necessary resources like interpreters

Working for our organisation

At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children’s Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We’re proud that 73% of colleagues would recommend Sheffield Children’s as a place to work, placing us among the top five NHS trusts in England — and the top-ranked trust in the North East and Yorkshire — in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values — Compassion, Accountability, Respect, and Excellence — to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we’re excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts — helping you thrive at work and beyond.