Job overview

Permanent | Full-time or Part-time/ Job Share 

Part time hours will be working on Monday, Thursday & Friday. 

An exciting opportunity has arisen to join the Outpatient Administration team at Sheffield Children’s. You will provide efficient clerical support to ensure smooth booking of appointments and registration of referrals.

Using different computer and information systems, you’ll record patient information and prioritise your workload to meet waiting time standards, ensuring appointments are booked according to the Trust’s Patient Access policy.

Working with the team and your supervisor, you’ll help ensure we meet both local and national targets while making a positive impact on patient care.

If you're enthusiastic and skilled in communication and team working, we'd love to receive your application!

Main duties of the job

Reporting into the Outpatient Booking Supervisor, your responsibilities will include:

• Process referrals, ensuring accurate patient details and communication with parents, GPs, and external organisations.

• Book and confirm appointments, manage cancellations, and adjust schedules to meet waiting time targets.

• Monitor and adjust clinic schedules to maximise capacity and ensure patient care.

• Handle enquiries, confirm appointment details, and manage task allocation.

• Maintain accurate data, follow departmental policies, and ensure patient information is safeguarded.

• Help with staff training, policy implementation, and supporting projects to improve clinic operations.

A significant responsibility of the role is to accurately record information on to systems and maintain patient appointment information submitted to the Trust.

Working for our organisation

At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people.

Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children’s Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We’re proud that 73% of colleagues would recommend Sheffield Children’s as a place to work, placing us among the top five NHS trusts in England — and the top-ranked trust in the North East and Yorkshire — in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values — Compassion, Accountability, Respect, and Excellence — to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we’re excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts — helping you thrive at work and beyond.