Job overview

Fixed Term 12 Months | Full-time

We are looking for someone to join our Patient Access Team, where you will help support our patients and their families with attending Neurodisability/Autism Assessment appointments. The Patient Access Team is new, with the potential to expand and become an essential part of the outpatient department.

You will contact families, ensuring appointment attendance, coordinating additional support like transport, and maintaining a professional clerical service. You will also ensure appointments are scheduled according to the Trust’s standards, meeting set goals, and providing support during colleague absences.

About You

• Educated to GCSE standard, or equivalent experience

• Have admin or reception experience gained in a public-facing environment.

• Be competent with IT and keyboard skills.

• Able manage a busy workload and prioritise tasks

• Align with Trust values

You will be part of a supportive and growing team in a meaningful role at Sheffield Children's. If you want to make a difference, we’d love to hear from you!

Main duties of the job

Reporting into the Outpatient Supervisor, your responsibilities will include:

• Contact families to discuss and confirm upcoming appointments.

• Provide support to patients and families, ensuring they can attend outpatient appointments.

• Coordinate and arrange additional support, including transport for patients.

• Contribute to the efficient delivery of clerical services for Outpatient Clinics, assisting patients, families, and colleagues.

• Ensure appointments are scheduled following the Trust’s outpatient waiting time standards and Patient Access Policy.

• Meet required quality and quantity standards, achieving Trust and departmental KPIs and deadlines.

• Offer coverage for colleagues during absences to maintain service continuity.

Working for our organisation

At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children’s Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We’re proud that 73% of colleagues would recommend Sheffield Children’s as a place to work, placing us among the top five NHS trusts in England — and the top-ranked trust in the North East and Yorkshire — in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values — Compassion, Accountability, Respect, and Excellence — to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we’re excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts — helping you thrive at work and beyond.