Job overview

Permanent | Full time

We are looking for an enthusiastic person to join our busy Radiology department. You'll help ensure the smooth running of administrative processes to support our clinical services, patient care, and operational efficiency.

About Us: Our team has around 70 staff, including Consultant Radiologists, Sonographers, Radiographers (MRI, X-ray, Nuclear Medicine), Radiographic Aides, and administrative teams. We provide different diagnostic services including MRI, CT, ultrasound, echocardiograms, DEXA, and plain film X-rays for inpatients, outpatients, and walk-in referrals. As a regional and national specialist service provider, we work with departments across the hospital and beyond to deliver high-quality care.

What you'll bring:

• Excellent communication, IT, and customer service skills

• Empathy and sensitivity to the needs of patients

• Comfortable working both independently and as part of a small team

• Ability to manage high-pressure situations and respond sensitively to occasionally upsetting scenarios

Main duties of the job

Reporting into the PACS/RIS Manager, your responsibilities will include:

• Provide clerical support including data entry, appointment booking, dealing with post, scanning, shredding, and minute taking

• Handle telephone and email queries, including complaints, with professionalism and empathy

• Process referrals and register patients, including those referred externally, using hospital systems and the National Summary Care Record

• Maintain confidentiality and uphold the dignity of patients and colleagues

• Communicate with patients, carers, staff, and external agencies

• Support with coordinating scan sessions, and liaising with clinical teams for general anaesthetic requirements

Working for our organisation

At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children’s Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We’re proud that 73% of colleagues would recommend Sheffield Children’s as a place to work, placing us among the top five NHS trusts in England — and the top-ranked trust in the North East and Yorkshire — in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values — Compassion, Accountability, Respect, and Excellence — to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we’re excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts — helping you thrive at work and beyond.