Job vacancy: Hospital Discharge Facilitator, Sheffield Teaching Hospitals NHS Foundation Trust, Sheffield

Job summary

Main area: The Integrated Community Care Directorate
Grade: NHS AfC: Band 3
Contract: Fixed term: 6 months
Hours: Full time - 37.5 hours per week
Job ref: 190-5281-DIR

Employer: Sheffield Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Northern General Hospital
Town: Sheffield
Salary: £21,730 - £23,177 pa/pro rata for part time staff
Salary period: Yearly
Closing: 09/06/2023 23:59

Hospital Discharge Facilitator

NHS AfC: Band 3

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification

Qualifications

Essential criteria

Educated to GSCE standard; at least five GSCEs Grade C and above, including Maths and English or Equivalent Experiencce
NVQ Level 2/3 in Business Administration or equivalent relevant experience

Desirable criteria

ECDL or equivalent proven skills to same standard
OCR Word Processing Level II or equivalent or equivalent experience

Experience

Essential criteria

Experience of working in a Multidisciplinary patient-centred environment
Experience in dealing appropriately with highly sensitive and confidential information, demonstrating a keen eye for detail
Experience of working in a busy office and highly pressurised environment whilst working to tight and changing deadlines with a number of conflicting demands
Ability to use own initiative to problem solve complex situations that arise
Proficient in the use of IT packages, particularly Microsoft Office
To be able to demonstrate effective communication skills and ability to deal effectively with conflict to minimise its escalation with all levels of the organisation
Experience of collating, recording, and maintaining databases to enable accurate data reporting
Experience of dealing with a high volume of telephone enquiries

Desirable criteria

Extensive and relevant experience in Health and Social Care
Knowledge of medical terminology
Knowledge of relevant Trust’s policies and ability to ensure compliance

Special Skills/Aptitudes

Essential criteria

Ability to identify Safeguarding Concerns have been raised and to follow the escalation process
To be able to demonstrate effective communication skills with multi-disciplinary teams
Ability to demonstrate negotiation and tactful skills to ensure patient needs on discharge are met
Ability to multi task and prioritise a diverse workload, meeting deadlines due to the high demands of the service
Ability to show accuracy and attention to detail
To have the skills and initiative to problem solve the complexity of issues that will arise both internally and externally
Confident in dealing with colleagues, patients and other organisations in a calm, patient and tactful manner, including in difficult situations
Ability to work on own initiative, to take ownership of your allocated workload
Willingness to undertake further training and development
Ability to identify areas for improvement and propose achievable solutions

Desirable criteria

Working Knowledge use of Trust Systems e.g. SystmOne /Lorenzo, Insight, Patient Discharge Planning System and Sheffield City Council Liquid Logic and Azure
Ability to interpret information requirements and present complex findings

Other Factor

Essential criteria

Reliable & punctual
Ability to work flexibly as the role requires
Excellent organisation Skills
Excellent team player
Ability to understand, demonstrate and maintain confidentiality and security in the department.
Enthusiastic, postive and self motivated
Diplomatic, calm and objective
Confidence in dealing with staff of all levels
Committed to equal opportunities

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to Sheffield Teaching Hospitals NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.

Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.

Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.

All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.