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Job summary

Main area
The Integrated Community Care Directorate
NHS AfC: Band 3
Fixed term: 6 months
Full time - 37.5 hours per week
Job ref
Sheffield Teaching Hospitals NHS Foundation Trust
Employer type
Northern General Hospital
£21,730 - £23,177 pa/pro rata for part time staff
Salary period
09/06/2023 23:59

Employer heading

Sheffield Teaching Hospitals NHS Foundation Trust logo

Hospital Discharge Facilitator

NHS AfC: Band 3

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

An exciting and patient focused role has become available to provide a high quality Hospital Discharge service within Sheffield Teaching Hospitals NHS Foundation Trust to prevent hospital delays and re-admissions. The objective of the role is to provide a seamless discharge with all provisions in place for a safe discharge by co-ordinating all service provisions together that are required upon discharge.

The individual will be a part of a team where you will be responsible for the effective communication and co-ordination between wards, clinical teams and services outside the hospital .e.g. Adult Social Care.

The individual will need to proactively manage the Hospital Discharge waiting lists for all discharge pathways requiring service provisions.

The individual will also be part of the team working towards developing the Hospital Discharge HUB working alongside Health & Social Care professionals.

Main duties of the job

  • To process and coordinate all referrals for Social Care and Community NHS Services from GP, Hospitals and Health and Social Care professionals , in a timely and professional manner.
  • To receive and make telephone calls from/to other health and social care professionals.
  • Responsible for the coordination of hospital discharges for patients who require on-going care to support them at home. (This includes Health, Social Care teams and Independent Sector provider services)

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

This vacancy is advertised on a fixed term contract basis for a period of a maximum of six  months due to maternity leave of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and statutory maternity provisions.

Please also note any secondment must first be agreed with your current line manager.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification


Essential criteria
  • Educated to GSCE standard; at least five GSCEs Grade C and above, including Maths and English or Equivalent Experiencce
  • NVQ Level 2/3 in Business Administration or equivalent relevant experience
Desirable criteria
  • ECDL or equivalent proven skills to same standard
  • OCR Word Processing Level II or equivalent or equivalent experience


Essential criteria
  • Experience of working in a Multidisciplinary patient-centred environment
  • Experience in dealing appropriately with highly sensitive and confidential information, demonstrating a keen eye for detail
  • Experience of working in a busy office and highly pressurised environment whilst working to tight and changing deadlines with a number of conflicting demands
  • Ability to use own initiative to problem solve complex situations that arise
  • Proficient in the use of IT packages, particularly Microsoft Office
  • To be able to demonstrate effective communication skills and ability to deal effectively with conflict to minimise its escalation with all levels of the organisation
  • Experience of collating, recording, and maintaining databases to enable accurate data reporting
  • Experience of dealing with a high volume of telephone enquiries
Desirable criteria
  • Extensive and relevant experience in Health and Social Care
  • Knowledge of medical terminology
  • Knowledge of relevant Trust’s policies and ability to ensure compliance

Special Skills/Aptitudes

Essential criteria
  • Ability to identify Safeguarding Concerns have been raised and to follow the escalation process
  • To be able to demonstrate effective communication skills with multi-disciplinary teams
  • Ability to demonstrate negotiation and tactful skills to ensure patient needs on discharge are met
  • Ability to multi task and prioritise a diverse workload, meeting deadlines due to the high demands of the service
  • Ability to show accuracy and attention to detail
  • To have the skills and initiative to problem solve the complexity of issues that will arise both internally and externally
  • Confident in dealing with colleagues, patients and other organisations in a calm, patient and tactful manner, including in difficult situations
  • Ability to work on own initiative, to take ownership of your allocated workload
  • Willingness to undertake further training and development
  • Ability to identify areas for improvement and propose achievable solutions
Desirable criteria
  • Working Knowledge use of Trust Systems e.g. SystmOne /Lorenzo, Insight, Patient Discharge Planning System and Sheffield City Council Liquid Logic and Azure
  • Ability to interpret information requirements and present complex findings

Other Factor

Essential criteria
  • Reliable & punctual
  • Ability to work flexibly as the role requires
  • Excellent organisation Skills
  • Excellent team player
  • Ability to understand, demonstrate and maintain confidentiality and security in the department.
  • Enthusiastic, postive and self motivated
  • Diplomatic, calm and objective
  • Confidence in dealing with staff of all levels
  • Committed to equal opportunities

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Mindful employer.  Being positive about mental health.Age positiveDisability confident employerDefence Employer Recognition Scheme (ERS) - SilverArmed Forces CovenantStep into healthStonewall Gold 2022

Documents to download

Apply online now

Further details / informal visits contact

Sarah Purseglove
Job title
Operational Support Manager
Email address
Telephone number
0114 3078058
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