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Job summary

Main area
Administration
Grade
Band 3
Contract
Permanent: This role maybe required to work at Frimley or Fleet hospitals
Hours
  • Part time
  • Flexible working
33.5 hours per week (part time)
Job ref
151-NM93
Employer
Frimley Health NHS Foundation Trust
Employer type
NHS
Site
Frimley Park Hospital
Town
Frimley
Salary
£25,883 - £26,958 per annum including HCAS
Salary period
Yearly
Closing
09/07/2025 23:59

Employer heading

Frimley Health NHS Foundation Trust logo

Therapy Appointments Officer

Band 3

Job overview

Are you highly organised, friendly, and looking to join a welcoming team within the NHS? We have a fantastic opportunity for an enthusiastic individual to join our Therapy Appointments Booking Team at Frimley Health NHS Foundation Trust.

Based at Frimley Park Hospital, with the opportunity to also work at Fleet Community Hospital, you will play a vital role in supporting our Therapy and Dietetic outpatient services, ensuring that patients receive a smooth, efficient, and caring experience from referral to appointment.

This is an ideal opportunity if you’re looking to develop your administrative career in the NHS – an apprenticeship may be available as part of this role.

Main duties of the job

    • Manage referrals and appointment bookings for Therapy outpatients in line with Trust Access Policy.
    • Ensure accurate and timely registration of all new patients on Trust systems.

    • Maintain and update patient information as required.

    • Coordinate clinicians’ diary templates to ensure effective use of clinic time.

    • Provide administrative support to both the Therapy and Dietetic outpatient services.

    • Act as a first point of contact for patients, visitors, and staff – both in person at reception and via telephone.

    • Liaise with other departments to promote seamless patient care.

    • Uphold high standards of customer service and maintain strict patient confidentiality.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. 

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Detailed job description and main responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy. 

About You

We are looking for someone who:

  • Has excellent communication and interpersonal skills.

  • Is organised, efficient, and able to manage a busy workload.

  • Demonstrates attention to detail and accuracy in data entry and scheduling.

  • Works well both independently and as part of a supportive team.

  • Shows commitment to delivering outstanding service to patients and staff.

Person specification

Qualifications

Essential criteria
  • NVQ Level 3 English / Maths or equivalent
  • Basic IT Knowledge
Desirable criteria
  • Knowledge of EPIC

Competencies

Essential criteria
  • Good organisational Skills
  • Attention to detail
  • Administrative skills
Desirable criteria
  • Process knowledge of NHS bookings

Experience

Essential criteria
  • Reception or relevant customer experience
  • Previous contact in a working environment with the general public
Desirable criteria
  • Working in a Team
  • Working in a large diverse public sector organisation e.g. NHS

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyMenopause Friendly EmployerCare quality commission - GoodArmed Forces Covenant Gold AwardWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerWe Work Flexibly

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. We would advise that you complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Maryanne Ede
Job title
Assistant Service Manager, Therapies
Email address
[email protected]
Telephone number
0300 6142063
Additional information

Please only call between 9-5, Monday to Fridays.

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