Job overview

Job Summary

Manage own workload & demonstrate efficient organisation and oversee the smooth effective operation of the office.   To work autonomously within a team, providing full organisational support to the consultant’s practice and their team.  To ensure procedures and working practices are in place so that the speciality and Trust can deliver a service that meets the standards and targets that have been set.     To provide a considerate, patient focussed service in all dealings with patients and with staff around the hospital and throughout the whole system.

Main duties of the job

KEY RESULT AREAS/MAIN DUTIES AND RESPONSIBILITIES:

·         To undertake a full range of administrative duties for consultants and their team. 

·         To distribute post on a daily basis to the appropriate member of staff.

·         Organise relevant notes, results, scans and Dictaphones for clinics. Use initiative to obtain missing details, results and x-rays.

·         Ensure clinic letters are available for the correct team member to sign as necessary.

·         Take responsibility for collecting, requesting, organising and tracking patient notes.

·         To take telephone calls from patients, relatives, members of the public and other professional organisations in an efficient, tactful and compassionate manner.

·         To maintain efficient filing and information tracking systems to ensure continuity of care, including electronic case note tracking. 

·         To utilise Surrey Safe Care and other information systems as required.  Ensure patient information has been entered correctly and amend as necessary.

·         Supervise and train agency and bank temporary staff and provide appropriate checks to ensure that standards are maintained., 

·         Collect and capture audit data as required. 

Working for our organisation

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo