Job summary
- Main area
- Medicine
- Grade
- Band 3
- Contract
- 12 months (Fixed term 12 month contract)
- Hours
- 37.5 hours per week (Full time- 37.5 hours per week (Mon-Fri))
- Job ref
- 151-KMU333
- Employer
- Frimley Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Wexham Park Hospital
- Town
- Slough
- Salary
- £26,240 - £27,928 per annum incl HCAS
- Salary period
- Yearly
- Closing
- 11/11/2025 23:59
Employer heading
Elective and Diagnostic Booking Officer
Band 3
Job overview
An exciting opportunity has arisen within the Medicine Directorate for an Elective and Diagnostic Booking Officer, based at Wexham Park Hospital.
This position is offered on a fixed-term contract for 12 months.
We are seeking an approachable, motivated, and patient-focused individual who will uphold our Trust values and deliver an excellent standard of service to patients and colleagues.
This is a busy and fast-paced role, requiring exceptional organisational and multitasking skills, alongside the ability to work calmly under pressure. You will play a key role in coordinating elective and diagnostic appointments, ensuring that patient pathways run smoothly and efficiently.
Excellent communication skills, attention to detail, and a commitment to teamwork are essential. The ideal candidate will be proactive, adaptable, and eager to learn, contributing positively to a supportive and dynamic administrative team.
Main duties of the job
The post holder will be responsible for booking appointments across all Trust sites.
They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.
The post holder will assist with meeting Trust targets.
The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Detailed job description and main responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
- GCSE English and Mathematics (Grade C / 4 or above) or equivalent qualification
Desirable criteria
- NVQ Level 2 Administration or equivalent practical knowledge
Experience
Essential criteria
- Experience of working in a hospital or busy office environment.
- Significant experience in difficult patient situations.
- Some customer care experience
Desirable criteria
- Call centre experience
- NHS experience
Skills and Knowledge
Essential criteria
- Good communication skills both verbal and in writing
- Demonstrate attention to detail and accuracy when completing tasks
- Ability to work under pressure
- Ability to work using own initiative
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
- Ability to act on own initiative, assessing problems and queries and understanding which can be resolved and which can be passed on
Desirable criteria
- Good knowledge of NHS targets
- Knowledge of clinical and surgical procedures
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Preethi Murali
- Job title
- Patient Pathway Co-Ordinator
- Email address
- [email protected]
- Telephone number
- 07833437285
- Additional information
Please email me to arrange for a discussion about this post or if you have any questions about the team, department or the application process.
List jobs with Frimley Health NHS Foundation Trust in Administrative Services or all sectors