Job summary
- Main area
- Medicine
- Grade
- Band 3
- Contract
- Permanent: Mon - Fri 9:00 - 17:00
- Hours
- Full time - 37.5 hours per week (Mon - Fri / 8am to 4pm)
- Job ref
- 151-KMU312
- Employer
- Frimley Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Wexham Park Hospital
- Town
- Wexham
- Salary
- £26,240 - £27,928 per annum incl HCAS
- Salary period
- Yearly
- Closing
- 30/09/2025 23:59
Employer heading
Elective & Diagnostic Booking Officer - Endoscopy
Band 3
Job overview
Elective & Diagnostic Booking Officer (Endoscopy) – Wexham Park Hospital
An exciting opportunity has arisen within the Elective and Diagnostic team at Wexham Park Hospital. We are seeking an approachable, patient-focused individual who demonstrates our Trust values in their everyday work.
This is a fast-paced role that requires excellent organisational skills and the ability to manage multiple tasks effectively. Strong communication skills, attention to detail, and the ability to work under pressure to meet tight deadlines are essential. A proactive attitude, willingness to learn, and the ability to work collaboratively as part of a team are also key.
If you thrive in a role where you will liaise with patients, clinical staff, and colleagues, while using your initiative to deliver an outstanding service, then we would love to hear from you.
Main duties of the job
The post holder will be responsible for booking appointments across all Trust sites.
They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.
The post holder will assist with meeting Trust targets.
The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Detailed job description and main responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy
Person specification
Qualifications
Essential criteria
- GCSE English and Maths pass or equivalent
- ECDL or equivalent
Desirable criteria
- NVQ Level 2 Administration or equivalent practical knowledge
Experience
Essential criteria
- Experience of working in a hospital or busy office environment.
- Significant experience in difficult patient situations.
- Customer care experience
Desirable criteria
- Call centre experience
- NHS experience
Skills and Knowledge
Essential criteria
- Good communication skills both verbal and in writing
- Demonstrate attention to detail and accuracy when completing tasks
- Ability to work under pressure
- Ability to work using own initiative
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
Desirable criteria
- Call centre experience
- Good knowledge of NHS targets
- Knowledge of clinical and surgical procedures
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Kelly Smart
- Job title
- Assistant Service Manager – Endoscopy
- Email address
- [email protected]
- Telephone number
- 0300 613657
- Additional information
Please email me to arrange for a discussion about this post or if you have any questions about the team, department or the application process.
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