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Job summary

Main area
Programmes and Projects
AfC Band 4
Fixed term: 6 months
  • Full time
  • Flexible working
  • Home or remote working
37.5 hours per week
Job ref
NHS Surrey Heartlands Integrated Care Board
Employer type
Duke's Court
£23,949 - £26,282 Pro Rata plus 5% High cost area allowance
Salary period
Today at 23:59

Employer heading

NHS Surrey Heartlands Integrated Care Board logo

COVID-19 Vacancy 6 Month Fixed Term Contract - Programme Support Officer

AfC Band 4

Job overview

Our vision: “Surrey should be a place where carers are recognised, valued and supported, both in their caring role and as an individual. Carers will be respected as partners in care, will have a strong voice that influences improvement, and will be able to access the support they need, when they need it, and in the way that works best for them. This support will be available equally to all carers.”

As Joint Carers Programme Support Officer, you will be working as part of a highly motivated joint health and social care team responsible for the commissioning and development of services and support for carers in Surrey. The postholder will be responsible for providing robust support across a diverse and ambitious programme of work, working closely and collaboratively as part of a joint team. 

Main duties of the job

To ensure smooth delivery against key objectives and priorities, the Programme Support Officer will provide day-to-day administrative support, such as organising meetings (including preparing agendas, collating papers, taking minutes and maintaining clear action logs), collating and disseminating key information, and coordinating business as usual activity across the wider programme and team functions. 

The role will provide project support to a range of workstreams with reach across the system, supporting the development and coordination of project plans and timetables, and maintaining accurate records and information. The Programme Support Officer will work with a broad network of partners and stakeholders, including carers, commissioners and providers, carer support providers, and the voluntary sector.

If you are focused, well-organised and 'can-do' person looking for a challenging role supporting work that will make a real difference to citizens of Surrey, we would welcome your application.

Working for our organisation

Surrey Heartlands is a partnership of organisations working together – with staff, patients, their carers, families, and the public – to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable partnerships (ICP’s) , each working together to deliver a shared vision across Surrey. ICP’s aim to improve how local services are designed and co-ordinated for efficiency and benefit to the patient and service users. Each partnership is based on co-operation with our component partners, and focusing on local population needs, priorities and decision making.  

The 4 ICP’s are known as:

  • North West Surrey Alliance
  • Guildford and Waverley Alliance
  • Surrey Downs Health and Care
  • East Surrey Place

We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision.  We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.

Detailed job description and main responsibilities

Please see attached Job Description for more information, please ensure that you pay careful attention to the essentials and desirables of the person specification when completing your supporting statement, with a strong focus on the NHS and organisational values.

Person specification

Qualifications and training

Essential criteria
  • • Educated to degree level or with equivalent level of relevant training and/or experience.

Values and behaviours

Essential criteria
  • Ability to demonstrate and live by the Surrey Heartlands values: trust, selflessness and respect.
  • Ability to demonstrate and live by the Surrey Heartlands behaviours: Trusting each other's positive intent; Working as one team for the people of Surrey; Valuing the contribution of each partner; Sharing and learning together


Essential criteria
  • Experience of delivering or contributing to health and/or social care initiatives
  • Experience of managing projects
  • Track record of engaging and working with a range of stakeholders, including health and social care providers, and community and specialist groups
  • Administrative experience, including management of meetings and events.
Desirable criteria
  • Experience of working with carers.

Knowledge and skills

Essential criteria
  • A knowledge of how health and social care operate and an awareness of political issues/sensitivities
  • Ability to demonstrate effective communication and develop/maintain relationships
  • Ability to understand and communicate difficult or complex information
  • Ability to analyse data, identifying key information and trends, and disseminating information in an easily accessible way
  • Outstanding organisation skills
  • Able to handle sensitive and confidential data and to recognise the need for discretion and confidentiality
  • Ability to identify the need to escalate concerns to appropriate personnel
  • Proficient in the use of all Microsoft Office products
Desirable criteria
  • Knowledge of legislation and best practice in relation to carers.
  • Knowledge of key issues affecting carers

Personal attributes

Essential criteria
  • Proactive, takes own initiative
  • Ability to work as part of a team
  • Ability to work independently and prioritise a demanding workload
  • Flexible, responsive approach to work
  • Sympathetic and empathetic approach
  • Tact and diplomacy
  • Able to listen and be objective; non-judgemental
  • Ability to relate to people at all levels, and to deal with senior colleagues and a range of external stakeholders with confidence
  • Available to travel and work across Surrey.

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleInvestors in People: GoldStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Mindful employer.  Being positive about mental health.Improving working livesAge positiveDisability confident committedStep into healthCarer confident logo, the employers for carers confident scheme

Documents to download

Apply online now

Further details / informal visits contact

Kim Jacobs
Job title
Surrey Joint Carers Programme Manager
Email address
Additional information

Jo Neville-Rye

Senior Commissioning Manager 

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