Job summary
- Main area
- 317 Cardiothoracic Reception
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time
- Job share
- Job ref
- 317-2025-22-15-DR
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Freeman Hospital
- Town
- 317 01 Freeman Hospital
- Salary
- £26,530 - £29,114 per annum, pro rata
- Salary period
- Yearly
- Closing
- 12/06/2025 23:59
- Interview date
- 25/06/2025
Employer heading
Reception Team Lead
Band 4
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
The team lead role is an excellent opportunity for a positive, motivated person who wishes to develop their own knowledge and skills.
As a team lead you will take the lead for the day to day running of the staff within your own area. The role involves training, mentoring and development of new staff within the team, distributing and managing workloads to ensure that the work is carried out promptly, efficiently and to a high standard.
The team lead is required to attend and participate in meetings within the wider departments and to supply any relevant data and information as required.
The role also involves working with other team leads within the office to forward plan for the wider group to provide an exemplar service to ensure our service users’ needs are met.
- Interview Date: 25th June 2025
- 37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
Main duties of the job
- To be responsible for the day-to-day organisation and management of an efficient Reception service for Cardiothoracic Tests.
- To be responsible for the daily supervision and deployment of Reception Clerks over two hospital sites (Freeman Hospital and Royal Victoria Hospital).
- To manage and motivate a team of staff daily to ensure work is carried out to a high standard.
- To attend and participate in meetings appropriate to the role.
- To train members of the team in the processes and system used.
Working for our organisation
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
To be responsible for the day-to-day organisation and management of an efficient Reception service for Cardiothoracic Tests. The daily supervision and deployment of Reception Clerks over two hospital sites.
Cardiothoracic Tests is a multidisciplinary department within the Cardiothoracic Services Directorate., which covers ECG, Cardiac Rhythm Management, Echo, and Lung Function.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person specification
Qualifications & Education
Essential criteria
- Knowledge and experience (NVQ Level 4 or equivalent) of the function of a multi- specialty outpatients department
Knowledge & Experience
Essential criteria
- Experience of dealing with patients /carer and members of the public
- Knowledge and experience of the selection and recruitment process.
- Knowledge and experience of NHS Procedures/Policies
- In depth knowledge of the Patient Administration Computer system
- Understanding of patient’s confidentiality issues
- Experience in staff management/supervision
- Awareness of disciplinary procedures
- Experience in producing and implementing procedure manuals
- Understanding of the data protection act 1998
Desirable criteria
- Understanding of the data protection act 1998
- Previous Outpatients experience
- Perception of all Human Resource/Health and Safety issues
- Experience in outpatient waiting list management
Skills & Abilities
Essential criteria
- Strong organisational skills
- Customer care skills
- Excellent communication skills
- Excellent IT skills
- Ability to lead/motivate staff
- Capability of managing / liaising within a multi-disciplinary team
- Time management skills
- Ability to work under pressure
- Excellent organisational skills
Desirable criteria
- IT skills
- Excellent analytical skills
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Kate Woodhouse
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 0191 917 7407
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