Job vacancy: Clinical Administrator, The Newcastle upon Tyne Hospitals NHS Foundation Trust, 317 01 Freeman Hospital

Job summary

Main area: 317 Nephrology Specialty - FH
Grade: Band 3
Contract: Permanent
Hours: Part time - 30 hours per week
Job ref: 317-2025-34-17-DR

Employer: The Newcastle upon Tyne Hospitals NHS Foundation Trust
Employer type: NHS
Site: Freeman Hospital
Town: 317 01 Freeman Hospital
Salary: £24,937 - £26,598 pro rata
Salary period: Yearly
Closing: 07/09/2025 23:59
Interview date: 15/09/2025

Clinical Administrator

Band 3

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Detailed job description and main responsibilities

The successful candidate will have the motivational skills to integrate well with the existing teams and demonstrate true organisational skills. Applicants will be reliable whilst having a flexible working approach in supporting systems and their functions. The post holder will have a genuine desire to provide a quality administration service for patients with a clear understanding of patient confidentiality. The role has lots of variety and ad-hoc demands and the post holder must possess excellent time management and planning skills.

Job Purpose

Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of the team e.g. Specialist Nurses.
Communicating with patients regarding management of appointments and admissions at the request of the clinical team.
Provide cover for Team Leader within your administration team as required.
Cover Clinical Administrator post Trust wide as required.

We actively encourage candidates to contact the department before or after submitting their application to ask questions or to arrange a visit to support any queries you may have.

Person specification

Qualifications & Education

Essential criteria

Level 3 qualification in administration or equivalent/relevant experience in administrative role(s)
English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1

Knowledge & Experience

Essential criteria

Experience of secretarial/administrative procedures
Understanding of confidentiality

Desirable criteria

NHS Administration/Secretarial experience
Working Knowledge of NHS Systems e.g. eRecord, System One
Knowledge of medical terminology

Skills & Abilities

Essential criteria

IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
Advanced keyboard skills including a high standard of word processing skills
Excellent communication skills
Ability to work without direct supervision
Ability to manage time effectively and work on own initiative
Ability to accurately input, collate and present information

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.