Job summary
- Main area
- 317 Radiology Administration - Corporate
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 23.5 hours per week (Thursday 11.30 - 20.00, Friday 11.30 - 20.00 & Saturday 8.00 - 16:00)
- Job ref
- 317-2025-20-30-DR
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Freeman Hospital
- Town
- 317 01 Freeman Hospital
- Salary
- £24,169 pro rata
- Salary period
- Yearly
- Closing
- 18/05/2025 23:59
- Interview date
- 29/05/2025
Employer heading
Receptionist / Clerical Officer
Band 2
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
We are looking for a highly motivated Clerical Officer to work within the Radiology Department at the Freeman Hospital. Working under the supervision of the Radiology Office Manager, the receptionist will be responsible for undertaking a range of duties to ensure the provision of an efficient reception service and the accurate recording of patient information on the Trusts Radiology Information System. The successful candidate will have excellent communication and interpersonal skills across a multi-disciplinary team and excellent organisational and time management skills with the ability to prioritise tasks.
Working Days: Thursday & Friday 11.30 to 20:00 & Saturday 08:00 to 16:00
- Interview date: 29th May 2025
- 23 hours 30 minutes /week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
- To be the first point of contact for all patients/visitors to the X-Ray Department, dealing with any queries quickly and efficiently whilst ensuring excellent customer service is adhered to at all times.
- To communicate effectively and efficiently with a range of multidisciplinary staff within the Radiology Departments and also within the wider hospital.
- To work within a highly efficient Receptionist Team ensuring good team working is maintained at all times.
- To carry out administrative tasks to assist the wider A&C team, for example, sorting and distributing post, distributing Radiology reports within the hospital, generating correspondence letters to referrers and answering telephone enquiries.
Working for our organisation
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
- To undertake a range of duties ensuring the provision of an efficient reception service and the accurate recording of patient information on the Trust Radiology Information System.
- To participate in all queries from patients, visitors and medical staff as a first line of contact in a clinical environment.
- The post holder will be expected to work Trust wide with varying working patterns including but not restricted to 8.00 to 20.30 Monday to Sunday.
- To participate in all aspects of the administration service within Radiology.
- To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to GP services provided by the Radiology Directorate.
- To act as a first point of contact for the GP service and co-ordinate all GP appointments and enquiries using initiative to discern between queries ensuring minimum disruption, seeking immediate response depending upon appropriate action.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person specification
Knowledge
Essential criteria
- Educated to GCSE level, with GCSE Grade C or above in English Language or equivalent qualification / level of experience
- A good standard of grammar, punctuation and spelling
- Basic IT knowledge.
- Knowledge/ appreciation of data protection.
Desirable criteria
- Good level of general education
- IT qualification (ECDL etc)
- NVQ level 2 qualification.
Experience
Essential criteria
- Previous experience of reception in a comparable organisation
- Experience of general office/reception procedure
- Experienced in providing a service to members of the public
Desirable criteria
- Previous NHS administration experience
- Previous RIS experience
Skill
Essential criteria
- Effective interpersonal/ communicative skills – able to relate to patients and a multidisciplinary staff
- Keyboard skills to RSA II standard or equivalent experience
- Basic numeracy skills
- Ability to prioritise/ demonstrate organisational skills
- Ability to multi task
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Carl Scott
- Job title
- Radiology Office Manager
- Email address
- [email protected]
- Telephone number
- 01912826943
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