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Job summary

Main area
Catering assistant
Grade
QF0A-10
Contract
Permanent: Monday- Friday
Hours
Part time - 25 hours per week (Please note working hours will be 08.30-13.30 mon to fri)
Job ref
297-QEF-7397883
Employer
QE Facilities
Employer type
NHS
Site
QE Facilities Queen Elizabeth Hospital
Town
Gateshead
Salary
£24,465 pro rata
Closing
12/09/2025 23:59
QE Facilities logo

Catering assistant

QF0A-10

Job overview

 

    • Customer Service

      • Greet and serve patients, staff, and visitors promptly and courteously.

      • Handle customer queries and complaints professionally.

  1. Food & Beverage Preparation

    • Prepare and serve hot and cold drinks, snacks, and light meals according to hygiene and safety standards.

    • Operate coffee machines and other kitchen equipment.

  2. Cash Handling & Till Operation

    • Process transactions accurately using a till or POS system.

    • Handle cash, card payments, and issue receipts.

  3. Stock Management

    • Refill displays and fridges as needed.

    • Assist with stock rotation, deliveries, and inventory checks.

  4. Cleaning & Hygiene

    • Maintain cleanliness of all work areas, including counters, tables, and kitchen equipment.

    • Follow food safety, infection control, and NHS hygiene regulations.

 

Teamwork & Communication

  • Work collaboratively with colleagues to ensure smooth operation.

  • Communicate effectively with team members and supervisors.

 

Main duties of the job

• Food preparation following all food safety legislative and departmental practices.

• Complete daily cleaning duties according to cleaning schedules in line with C.O.S.H.H.  regulations.

• Regular checking and completion of daily audit records (safety, cleaning, food hygiene).

• To be familiar with and assist in the security of the department and its contents.

• Report equipment defects to ensure remedial action is taken.

• Responds to requests for further/out of hours food requirements for patients and dining rooms.

• Service of food to customers within dining areas.

• Operation of electronic cash registers and handling of monies.

Working for our organisation

QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.

We provide a range of non- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA). 

In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.

QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.

We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement. 

 

Detailed job description and main responsibilities

• Food preparation following all food safety legislative and departmental practices.

• Complete daily cleaning duties according to cleaning schedules in line with C.O.S.H.H.  regulations.

• Regular checking and completion of daily audit records (safety, cleaning, food hygiene).

• To be familiar with and assist in the security of the department and its contents.

• Report equipment defects to ensure remedial action is taken

• Responds to requests for further/out of hours food requirements for patients and dining rooms.

• Service of food to customers within dining areas.

• Operation of electronic cash registers and handling of monies.

Person specification

Qualifications

Essential criteria
  • Basic numeracy and literacy skills
Desirable criteria
  • Level 2 Food Hygiene Certificate

Experience

Desirable criteria
  • Experience working in a large scale catering organisation

Knowledge

Essential criteria
  • Personal organisation and time management
  • Constructive team working and participation including multi-disciplinary team relationships
  • Ability to work as team or independently
  • Patient and client interactions which portray a professional, supportive and caring service
Desirable criteria
  • Knowledge of the application of all regulatory and legislative requirements required to ensure a Healthy & Safe environment including: Hazzard Analysis Critical Control Points (HACCP); Safe Working; COSHH; Detailed Food Safety and Handling; Patient and Customer Care
  • Cleaning procedures and protocols
  • Food allergens knowledge to ensure customer safety
  • Knowledge of food quality and service
Better Health at Work Award

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jason Riddell
Job title
Head of Facilities
Email address
[email protected]
Telephone number
07970030263

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