Job vacancy: Clerical Assistant, The Newcastle upon Tyne Hospitals NHS Foundation Trust, 317 Molineux Street NHS Centre

Job summary

Main area: 317 Support Services Molineux
Grade: Band 2
Contract: Permanent
Hours: Part time - 18 hours per week
Job ref: 317-2025-44-18-DR-VA1

Employer: The Newcastle upon Tyne Hospitals NHS Foundation Trust
Employer type: NHS
Site: Molineux Street NHS Centre
Town: 317 Molineux Street NHS Centre
Salary: £24,465 pro rata
Salary period: Yearly
Closing: 06/11/2025 23:59
Interview date: 20/11/2025

Clerical Assistant

Band 2

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Detailed job description and main responsibilities

To provide a high standard of support to Clinical staff handling telephone calls.
To use an electronic referral process (SystmOne) to ensure requests are responded to in a professional, confidential and efficient manner.
To receive requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.
To communicate directly with members of the public and other services.
To abide by Trust policies and procedures
To be an effective part of the team contributing to the departmental objectives.
Post holder will be expected to contribute to housekeeping and other office duties as required e.g. general tidiness, pre-determined stock levels are met and equipment is clean, and stored correctly.

Person specification

KNOWLEDGE

Essential criteria

Office Procedures
Microsoft Office IT packages

Desirable criteria

SystmOne IT package

SKILLS

Essential criteria

Customer Care skills
Awareness of the need for confidentiality at all times
Working as part of a team
Working with minimum supervision using own initiative
Ability to work within a changing environment
Keyboard skills

Desirable criteria

Experience of working within a multi-agency environment

EXPERIENCE

Essential criteria

Good standard of General Education

Desirable criteria

Experience of using SystmOne IT package (training will be given)
Awareness of NHS policies and procedures

QUALIFICATIONS

Essential criteria

NVQ Level 2 or equivalent qualification / experience

Desirable criteria

ECDL

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.