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Job summary

Main area
Admin & Clerical
Grade
Apprenticeships: Apprenticeship
Contract
Fixed term: 15 months (15 months)
Hours
  • Full time
  • Part time
  • Flexible working
37.5 hours per week (Part-time hours available, min 22.5 hours, to be arranged with manager)
Job ref
319-7347657KD
Employer
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
Employer type
NHS
Site
Trustwide
Town
Northumberland
Salary
£12.21 pro rata per annum
Salary period
Hourly
Closing
25/08/2025 23:59

Employer heading

Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust logo

NHS Business Services Practitioner Apprenticeship

Apprenticeships: Apprenticeship

Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022).  Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!

What the Northumbria Way means for you:

  • Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
  • Support and connection through a variety of Staff Network groups
  • A range of flexible working opportunities
  • Generous annual leave and pension scheme
  • Access to lease car and home electronics scheme (qualifying criteria applies)
  • Opportunities to improve your professional development through our vast training programmes
  • On-site nursery places via salary sacrifice
  • Access to savings scheme via salary sacrifice with Northumberland Community Bank

We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.

We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy. 

If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.

Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes.  If you use AI, and it poses a risk  to the integrity your individual recruitment process, we may withdraw your application at any stage of the process. 

Job overview

Exciting opportunities have arisen for NHS Business Service Practitioner Apprenticeships at Northumbria Healthcare NHS Foundation Trust; the posts are available to anyone who is interested in working within an NHS Healthcare environment while completing a Level 2 Apprenticeship qualification in Customer Service (15 months).

Staff new to the Trust will be employed on an apprentice contract so that they have an opportunity to ‘earn while they learn’. 

Our apprenticeships offer:

  • Earn a salary while studying
  • Gain job specific skills
  • Study towards a related qualification including literacy and numeracy (if required)
  • Have regular pastoral support and personal development reviews
  • Are employed on a 15-month training contract
  • Enjoy benefits such as paid annual leave, comprehensive mandatory training, protected time for your studies and NHS discounts

We are an equal opportunity employer and welcome applications from all backgrounds.

Please ensure all relevant qualifications relating to customer service are included within your application. Failure to do so, in the event of a successful interview may result in the offer being withdrawn.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

An Apprenticeship Education Programme is an integrated work based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression.

We are looking for enthusiastic people with a professional attitude, excellent communication skills, positive work ethic and good interpersonal skills. You will require willingness to work as a team, demonstrate motivation, be willing to learn and have the minimum required education.

Working for our organisation

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England?  Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.

Detailed job description and main responsibilities

• To gain relevant work based learning within a Business Administration environment to provide a high quality service to internal and external customers.
• To support and assist in the provision of a customer service role and administration service to the designated department/ward team. This will include developing excellent customer service skills, behaviours and service knowledge when delivering to your customers. Provide services including data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries and customers face to face.
• Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship.
• At the end of the Apprenticeship be “work-ready” for a customer service role. 

Person specification

Qualifications / Professional Registration

Essential criteria
  • Math’s & English GCSE at Level A-E (9-3)

Experience and knowledge

Desirable criteria
  • Previous experience of working in a business administration / customer focused role.
  • Experience of data entry and retrieval.

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyAge positiveArmed Forces Covenant Gold AwardDisability confident employerCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Better Health at Work Award - Maintaining ExcellenceHappy to Talk Flexible WorkingDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Maxine Bennett
Job title
Apprentice Programme Co-ordinator
Email address
[email protected]
Telephone number
07970789878
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