Job summary
- Main area
- 317 A&E Admin Team
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 317-2025-25-10-DR
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Victoria Infirmary
- Town
- 317 02 Royal Victoria Infirmary
- Salary
- £24,169 pro rata
- Salary period
- Yearly
- Closing
- 22/06/2025 23:59
- Interview date
- 30/06/2025
Employer heading
Clerical Officer
Band 2
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
This is an exciting opportunity to work for the Emergency Department based at the Royal Victoria Infirmary.
Are you ready to make a real impact in a fast paced, dynamic environment? Join the Emergency Department at the Royal Victoria Infirmary. We’re seeking enthusiastic, motivated, and reliable individuals to be the heart of our team, providing essential administrative support for our busy Emergency Department and Minor Injury Unit reception desks.
Applicants must be able to demonstrate excellent communication, organisational and processing skills. You will be required to work within a large multi-disciplinary team and be capable of undertaking a demanding workload. You should be familiar and confident with Microsoft office packages, and experience of working within the NHS would be advantageous. Knowledge of e-Record would be desirable. Full training will be given.
PREVIOUS APPLICANTS NEED NOT APPLY.
Informal visits are highly recommended.
Post 1 - 2 x 37.5hr (5 x 7.5hr shifts)
Post 2 - 4 x 18hr (3 x 16:00-22:00
Rolling 8 week rotas to meet need of service from 08:00-22:00.
Will include Bank Holidays and Weekends.
- Interview Date: 30 June 2025
-
Full & Part Time Hours - vacancies
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
Duties include patient registration via the units electronic systems, admission of patients via hospital system filing, photocopying, telephone enquiries, making of clinic appointments, processing of daily documentation, as well as face to face enquires from the general public, patients, visitors and staff.
Applicants must be able to demonstrate excellent communication, organisational and processing skills. You will be required to work within a large multi-disciplinary team and be capable of undertaking a demanding workload. You should be familiar and confident with Microsoft office packages, and experience of working within the NHS would be advantageous. Knowledge of e-Record would be desirable. Full training will be given.
Working for our organisation
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
- To support the provision of an efficient reception / patient records / admin and clerical service within the operational services department.
- To ensure patient documents are prepared, updated and delivered to the ward in a timely manner.
- Provide information to patients, relatives and staff.
- Deal with telephone enquires promptly.
- To provide assistance and guidance to the patients/visitors on arrival to the Hospital.
- To contribute to a consistently high standard of patient care as a member of a multi-disciplinary team.
- To ensure that data input is amended as necessary to comply with departmental target requirements
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person specification
Skills
Essential criteria
- Keyboard skills with a sound knowledge of computers.
- Good communication skills both written verbal and telephone skills.
Knowledge
Desirable criteria
- NHS software packages:- Knowledge of e-Record System
Qualifications
Essential criteria
- Good standard of English and Maths at GCSE or equivalent at grade 4 or above or equivalent or equivalent level experience.
Desirable criteria
- ECDL computer qualification
Experience
Desirable criteria
- Experience working in a patient/public environment in an administration or clerical role.
- Previous experience working within the NHS
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sacha Clarke
- Job title
- Higher Clerical officer
- Email address
- [email protected]
- Telephone number
- 0191 2826112
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