Job summary
- Main area
- 317 Clinic H Pre-Admissions Assessment - FH
- Grade
- Band 2
- Contract
- Permanent: from date of appointment
- Hours
- Full time
- Part time
- Job ref
- 317-2025-19-14-DR
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Victoria Infirmary
- Town
- 317 01 Royal Victoria Infirmary
- Salary
- £24,169 per annum
- Salary period
- Yearly
- Closing
- 19/05/2025 23:59
- Interview date
- 03/06/2025
Employer heading
Clerk/Receptionist
Band 2
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
We are seeking a bright and friendly individual to join our administration and reception team to support the Pre-Assessment service across the Freeman and Royal Victoria Hospitals. Our administration and reception team are busy and diverse services and our clinicians rely on the administration teams to provide an effective, efficient service to support them to provide exceptional care to our patients.
You will need to be able to prioritise the needs of our busy teams using organisation skills. You will need to be calm and self-motivated with an adaptable, positive and flexible approach to challenging and changing situations. The post will involve contact with patients and families both face to face and via telephone and so good communication skills are essential to this role.
Working knowledge of computer systems and applications will be beneficial to the role and support to understand and learn the trust digital systems will be available to the successful candidate.
- Interview date: 3 June 2025
- 37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
- Utilise the electronic patient record on a daily basis to keep accurate records and book appointments.
- Manage and deal with calls from patients, service users, families, carers and other professionals.
- Support the team to carry out admin tasks that are required to maintain the good working flow of the service
- Reception duties.
- Administrative tasks such as photocopying, filing, scanning and uploading documents to maintain accurate patient records and pre-assessment service records.
Use a variety of electronic systems (Office, PowerChart, SchApptbook, PMOffice)
Working for our organisation
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
- To provide an effective and efficient out-patient reception and administrative service within the terms and conditions of the NHS Guidelines, ensuring that a high quality of customer care is delivered.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Person specification
KNOWLEDGE
Essential criteria
- Understanding of confidentiality issues
- Knowledge of eRecord system
Desirable criteria
- Understanding of Outpatient procedures
- Awareness of Health and Safety requirements
Skills
Essential criteria
- Excellent communication and interpersonal skills
- Good organisational skills
- Keyboard skills
Desirable criteria
- IT Skills
- Good communication and interpersonal skills
EXPERIENCE
Essential criteria
- Previous reception/clerical experience
- Previous customer care experience
Desirable criteria
- Previous NHS experience
- Previous telephone experience
QUALIFICATIONS
Essential criteria
- Good standard of education
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Steve Winter
- Job title
- Charge nurse
- Email address
- [email protected]
- Telephone number
- 0191 2148180
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