Job summary
- Main area
- 317 Dermatology Admin Staff - RVI
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 317-2025-33-12-DR
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Victoria Infirmary
- Town
- 317 02 Royal Victoria Infirmary
- Salary
- £24,465 pro rata
- Salary period
- Yearly
- Closing
- 21/08/2025 23:59
- Interview date
- 11/09/2025
Employer heading
Administration Assistant
Band 2
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Outpatient Team within the Dermatology Department for a Band 2 Administration Assistant.
Post holders will be required to provide an efficient reception service to both clinicians and patients.
The successful candidate will work within a team of outpatient staff, but also have the ability to work independently. They will be required to follow Policies and Procedures.
The successful candidates will be able to demonstrate excellent communication skills, flexibility, reliability and must have an organised approach to work.
- Interview Date: 11 September 2025
- 30 Hours/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
This role involves working closely with patients, medical and nursing staff. Post holders will be required to provide an efficient face to face reception service to patients.
The role will include all face to face reception duties – check in patients / check out patients and make appointments.
The ability to work independently and follow the policies and procedures for your department is essential. The successful candidates will be able to demonstrate excellent communication skills, flexibility, reliability and must have an organised approach to work.
Working for our organisation
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
- To support the provision of an efficient admin and clerical service within the operational services department.
- To ensure patient documents are prepared, updated and available a timely manner.
- Provide information to patients, relatives and staff.
- Deal with telephone enquires promptly.
- To ensure that data input is amended as necessary
Person specification
Qualifications & Education
Essential criteria
- Good standard of English and Maths at GCSE or equivalent at grade C or above or equivalent or equivalent level experience.
Desirable criteria
- ECDL computer qualification
Knowledge & Experience
Desirable criteria
- NHS software packages
- Knowledge of SystmOne, eRecord
- Experience working in a patient/public environment in an administration or clerical role
- Previous experience working within the NHS.
Skills & Abilities
Essential criteria
- Keyboard skills with a sound knowledge of computers.
- Good communication skills both written verbal and telephone skills.
Values I Behavioural I Attitudes
Essential criteria
- Keyboard skills with a sound knowledge of computers.
- Common sense, flexible and reliable
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Sarah Wakenshaw
- Job title
- Admin Team Leader
- Email address
- [email protected]
- Telephone number
- 0191 2820873
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