Job summary
- Main area
- 317 MSU Spinal - RVI
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 317-2025-18-006
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Victoria Infirmary
- Town
- 317 01 Royal Victoria Infirmary
- Salary
- £24,625 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 09/06/2025 23:59
- Interview date
- 17/06/2025
Employer heading
Clinical Administrator
Band 3
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
An exciting opportunity has arisen for an enthusiastic, organised, and motivated individual to join our Trust as a Clinical Administrator within the Spinal Team at the Royal Victoria Infirmary.
This role will involve working closely with the medical and nursing staff. The postholder will be required to provide an efficient administrative service to the clinicians and their teams.
The ability to work independently and follow the policies and procedures for your department is essential.
The successful candidate will be able to demonstrate excellent communication skills, flexibility, reliability, and must have an organised approach to their workload.
This role has a lot of variety, and the postholder must possess excellent time management and planning skills. The position provides the opportunity to work within a very supportive and welcoming team and to further develop existing knowledge and skills.
The successful candidate will be able to demonstrate excellent communication skills, flexibility, reliability and must have an organised approach to work.
- Interview Date Tuesday 17 June 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
- Audio typing of letters and documents
- Deal with telephone enquires promptly
- Communicate with patients regarding appointments and admissions at the request of medical staff
- Keeping VR dictation/typing up to date for the clinical team so that clinic letters, referrals and any other correspondence is sent out in a timely manner
- Chasing results and/or checking that appointments have been requested/made for the patients
- Provide expert diary management, developing and maintaining efficient systems of work
- Prioritise workload effectively, making independent decisions using experience and initiative
Working for our organisation
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
- Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
- Communicates with patients regarding appointments and admissions at the request of the medical team
- Provide cover for Team Leader within your administration team as required
- Cover Clinical Administrator posts Trust wide as required
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person specification
Qualifications & Education
Essential criteria
- • Level 3 qualification in administration or equivalent/relevant experience in administrative role(s)
- • English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
- • Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1
Knowledge & Experience
Essential criteria
- • Experience of secretarial/administrative procedures
Desirable criteria
- • NHS Administration/Secretarial experience
- • Working Knowledge of NHS Systems e.g. eRecord, System One
- • Knowledge of medical terminology
Skills & Abilities
Essential criteria
- • IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
- • Advanced keyboard skills including a high standard of word processing skills
- • Excellent communication skills
- • Ability to work without direct supervision
- • Ability to manage time effectively and work on own initiative
- • Ability to accurately input, collate and present information
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Lynne Taylor
- Job title
- Senior Medical Secretary
- Email address
- [email protected]
- Telephone number
- 0191 2825415
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