Job summary
- Main area
- 317 Medical Day case Unit
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Mon-Friday)
- Job ref
- 317-2025-44-19-DR-VA1
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Victoria Infirmary
- Town
- 317 02 Royal Victoria Infirmary
- Salary
- £24,465 per annum
- Salary period
- Yearly
- Closing
- 06/11/2025 23:59
- Interview date
- 20/11/2025
Employer heading
Administration Assistant
Band 2
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
An exciting opportunity has arisen for enthusiastic, organised and motivated individual to join the Medicine Clinical Board and be part of our Outpatient Administration Team.
The roles involve working closely with medical and nursing staff. Post holders will be required to provide an efficient administrative service front of house in our Outpatient Areas and work closely with our administration teams. The ability to work independently and follow the policies and procedures for your department is essential. The successful candidate will be able to demonstrate excellent communication skills, flexibility, reliability, must have an organised approach to work and attention to detail are all essential to help support patient flow through the service. Though the job can be challenging at times it is also rewarding.
- Interview date: 20 November 2025
- 37 hours 30 minutes /week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
The role has lots of variety and ad-hoc demands and the post holders must possess excellent time management and planning skills. The position provides the opportunity to work within a very supportive and welcoming team and to further develop existing knowledge and skills. Previous administration/secretarial experience in an NHS environment is preferred but not essential as full training will be given.
- To support the provision of an efficient admin and clerical service within the operational services department
- To register/book patient appointments quickly, and efficiently using departmental IT systems i.e.
SystmOne, eRecord - To ensure patient documents are prepared, updated and available in a timely manner
- Provide information to patients, relatives and staff
- Deal with telephone enquiries promptly
- To ensure that data input is amended as necessary
- To be flexible, to meet the needs of the service.
Working for our organisation
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
- To provide and maintain an efficient and effective administration service to the Immunology and Allergy/Medical Day Case Unit administration team.
- Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
- To assist other administrative members of the team in supporting the administrative needs of the medical team.
Person specification
Qualifications & Education
Essential criteria
- Good standard of English, grammar, punctuation and spelling at GCSE or equivalent level.
Desirable criteria
- Computer software qualification.
Knowledge & Experience
Desirable criteria
- Previous experience working within the NHS.
- Knowledge of the eRecord System.
Skills & Abilities
Essential criteria
- Good communication and interpersonal skills
- Effective organisation and time management skills
- Typing skills
- IT skills including ability to use Microsoft Office packages (e.g. Word, Outlook Excel effectively
- A high level of accuracy, presentation of information and attention to detail gained over time.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Bobby Love
- Job title
- Outpatient Team Lead
- Email address
- [email protected]
- Telephone number
- 0191 2823205
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