Job summary
- Main area
- 317 Musculoskeletal Management
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 317-2025-13-014-A
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Victoria Infirmary
- Town
- 317 02 Royal Victoria Infirmary
- Salary
- £26,530 - £29,114 per annum
- Salary period
- Yearly
- Closing
- 28/05/2025 23:59
- Interview date
- 06/06/2025
Employer heading
Quality and Safety System Support Officer
Band 4
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
We have an exciting opportunity for an enthusiastic individual to join our Surgical and Specialist Services Clinical Board as a Quality and Safety Support Officer.
The post holder must have the ability to communicate and engage with teams across the clinical board and wider organisation, as well as gather, record and securely retain evidence relating to any incident/action in accordance with current legislation and Codes of Practice.
The post holder must use their initiative to plan time effectively and prioritise all incoming work daily, including responding quickly, appropriately and communicating clearly in relation to urgent/important and unpredictable issues ensuring a high-quality administrative service.
The successful candidate will be self-motivated, a good team player who enjoys finding solutions to complex problems and being able to manage their own workload, enabling the Quality and Safety Team to function effectively and to provide a positive and efficient image of the Trust.
- Interview Date 6 June 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
The successful candidate should possess a professional attitude to their work and can work flexibly in a busy environment with excellent interpersonal and communication skills. You will be expected to work flexibly to support the Board and be willing to embrace change.
Duties will include:
- The post holder should have a good understanding and overview of the work of the Quality Governance Team and fully support the team to prioritise and manage their workload in an informative and effective manner
- Administrative support to the clinical governance leads in T&O, plastics, dental services, and sarcoma (Hany Mourkus, Jane Kerby, Michelle Moffat, John Tuckett)
- To manage the meeting process by preparing agendas, take, produce, and circulate accurate minutes of meetings for all incident investigations
- To ensure that all matters of importance are brought to the immediate attention of the Team, and Quality Governance Team as required
- Provision and distribution of relevant data for clinical governance purposes
- Arrangement and support for other CG related meetings – i.e. RRs, M&Ms
- Administration of complaints / PALs / incidents within departments
- Administration of evidence and updates to action plans / CQC planning
- Supporting arrangements for CG away days, audit days etc
Working for our organisation
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
- The Quality and Safety System Support Officer will contribute to the implementation of work to support designated Quality and Safety programmes. They will personally undertake a range of delegated duties as agreed, contributing to broader activities of the Department as required, including minute taking.
- They will be the first point of contact for any Quality and Safety Management System queries, including day-to-day management of the shared email inbox and providing telephone support.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person specification
Qualifications & Education
Essential criteria
- • NVQ Level 3 qualification or equivalent in related area plus previous experience in public sector or relevant environment
- • Literate and numerate
Knowledge & Experience
Essential criteria
- • Extensive experience of use of a Quality and Safety Management System as an administrator
- • Information Retrieval and Basic Analysis
- • Awareness of Clinical Governance and Risk issues
- • Awareness of Clinical issues
Desirable criteria
- • Presentation/Teaching
- • Involvement in Clinical Audit and Quality projects
- • NHS experience
Skills & Abilities
Essential criteria
- • Good written and verbal communication skills
- • IT skills
- • Willingness to develop skills/knowledge
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Patricia Graham
- Job title
- Team Leader
- Email address
- [email protected]
- Telephone number
- 0191 2448932
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