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Job summary

Main area
317 Ward 2 Paediatric Medicine - GNCH
Grade
Band 2
Contract
Permanent
Hours
Part time - 18 hours per week (Thursday & Friday)
Job ref
317-2024-16-34-DR-A
Employer
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Employer type
NHS
Site
Royal Victoria Infirmary
Town
317 02 Royal Victoria Infirmary
Salary
£22,383 pro rata
Salary period
Yearly
Closing
26/05/2024 23:59
Interview date
06/06/2024

Employer heading

The Newcastle upon Tyne Hospitals NHS Foundation Trust logo

Ward Clerk

Band 2

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

An exciting opportunity has arisen for a part time enthusiastic, motivated and experienced Ward Clerk to join our team on Ward 2a, Great North Children's Hospital. We are looking for a dedicated, compassionate and approachable individual who will complement our team. 


Our team is looking for a candidate who is reliable and highly organised individual who has excellent communication skills. You must also be able to demonstrate an adaptable, enthusiastic approach to your work, and the ability to manage your workload with various competing demands for your attention within a busy clinical area. The ideal candidate will have previous clerical experience along with excellent communication and IT Skills. 


You should be able to work within departmental guidelines in compliance with government legislation and Trust policies and procedures. You should be able to manage your time effectively and have good organisational skills. 

  • Interview date: 06.06.24
  • 18 Hours/week - To work hours on Thursday and Friday
  • You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Main duties of the job

  • Basic IT knowledge is essential. Previous NHS experience with e-record and working within a ward clerk environment is desirable. 
  • The role involves providing a front line clerical service to clinical staff within the ward, ensuring an appropriate standard of support is delivered in a timely manner.
  • You will provide a meet and greet service to visitors, patients and staff.
  • A key responsibility for the post holder is to ensure the timely and accurate inputting of data is captured for our in-patient activity, admissions, transfers and discharges of patients to and from the ward.  and appointments for new and follow up out patients. 
  • Additional duties will include stock ordering, supporting the nursing team and bed management team.
  • Effective communication required to support the MDT along with timely communication to the necessary secretaries within our specialities.
  • Safeguard patients and their families
  • The post is suitable for an individual wishing to work as part of the multidisciplinary team, providing indirect patient care. There will be considerable communication with patients, families and clinical staff in the ward environment.  The successful candidate will be required to work Thursdays and Fridays.

Working for our organisation

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 16,000 staff and an annual income of £1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 2 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Detailed job description and main responsibilities

  • To provide and maintain efficient and effective administrative support to the Ward Sister/ Charge Nurse and multidisciplinary team.
  • Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
  • Ensures case notes/EPR, investigations, X-rays and results are available for new admissions, ward rounds and multi-disciplinary team meetings.
  • To ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc).Ensuring PAS system is up to date and accurate.

Applicants must have excellent communication skills with a pleasant, welcoming personality.  Good IT and organisational skills are required. 

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Person specification

Qualifications & Education

Essential criteria
  • NVQ 2 level qualification / experience and/or minimum of 4 GCSEs, Level 4 – 9 (A – C), including English Language, or equivalent level qualification or relevant experience.
Desirable criteria
  • Competent with Microsoft Office software including Outlook; ICT Level 1 Qualification or equivalent

Knowledge & Experience

Desirable criteria
  • Previous experience working within the NHS
  • Knowledge of the eRecord, Mermaid, Casis, ERA and or Tracking systems
  • Previous safeguarding experience/awareness

Skills & Abilities

Essential criteria
  • Basic IT skills
  • Ability to communicate with members of the public and healthcare providers
  • Able to work effectively alone or part of the multidisciplinary team
  • Effective organisation and time management skills

Employer certification / accreditation badges

We are a Living Wage EmployerVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveInvestors in People: GoldArmed Forces Covenant Gold AwardRIDI Awards Finalist 2021Mindful employer.  Being positive about mental health.Disability confident employerStonewall Gold 2022Better Health at Work Award - Maintaining ExcellenceDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Melissa Milllen
Job title
Senior Sister
Email address
[email protected]
Telephone number
01912826002
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