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Job summary

Main area
317 Plastics Waiting List Office - RVI
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
317-2025-10-073-A
Employer
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Employer type
NHS
Site
Royal Victoria Infirmary
Town
317 02 Royal Victoria Infirmary
Salary
£24,625 - £25,674 per annum
Salary period
Yearly
Closing
04/06/2025 23:59
Interview date
24/06/2025

Employer heading

The Newcastle upon Tyne Hospitals NHS Foundation Trust logo

Waiting List Officer

Band 3

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders. 

Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

The Plastics and Reconstructive Surgery Department is based at the Royal Victoria Infirmary and is one of the largest and most highly respected units of its kind in the UK.

The department is excited to be able to offer the opportunity for a reliable, enthusiastic, hardworking Waiting List Officer. You will work alongside the Waiting List Team and other administrative teams.

  • Interview Date: 24th June 2025
  • 37 Hours 30 Minutes/Week
  • You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

The role of Waiting List Officer will include booking patients into theatre lists in line with national targets and clinical urgency, led by the medical team. Other duties will include but not be limited to dealing with telephone queries from patients and colleagues, adding patients onto the waiting list using Trust's electronic patient administration system and other general office duties.

You should be able to integrate well with the existing team, be flexible in supporting the functions of the department and have a genuine desire to contribute to providing a quality service for patients.

Working for our organisation

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

         Freeman Hospital

         Royal Victoria Infirmary (RVI)

         Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

         Newcastle Dental Hospital

         Newcastle Fertility Centre

         Northern Centre for Cancer Care, North Cumbria

         Northern Genetics Service

         Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. 

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Detailed job description and main responsibilities

  • Support the Admissions/Waiting List Manager to ensure a systematic approach for delivering the NHS Plan commitments for access to elective and day case surgery.
  • Manage the admissions to maximise theatre use according to the wishes of the Consultant and their team.
  • Organise waiting lists to ensure that maximum waiting time targets are met whilst Patient Choice is not compromised.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

 

 

Person specification

SKILLS

Essential criteria
  • Excellent organisational skills
  • Outstanding communication and interpersonal skills
  • Ability to prioritise workload
  • High level of accuracy

EXPERIENCE

Essential criteria
  • Previous relevant PAS experience
Desirable criteria
  • Previous relevant experience within the NHS
  • Previous experience in waiting list management

QUALIFICATIONS

Essential criteria
  • NVQ Level 3 or equivalent qualification / knowledge / experience
Desirable criteria
  • ECDL computer qualification or equivalent

Employer certification / accreditation badges

We are a Living Wage EmployerVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveInvestors in People: GoldArmed Forces Covenant Gold AwardRIDI Awards Finalist 2021Mindful employer.  Being positive about mental health.Disability confident employerStonewall Gold 2022Better Health at Work Award - Maintaining ExcellenceDefence Employer Recognition Scheme (ERS) - GoldCycle Friendly Employer

Documents to download

Apply online now

Further details / informal visits contact

Name
Moira Hinchan
Job title
Admissions Waiting List Manager
Email address
[email protected]
Telephone number
0191 2826512
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