Job summary
- Main area
- 317 OP Main Reception Admin
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 317-2025-34-22-DR
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Trustwide
- Town
- 317 Trustwide
- Salary
- £24,465 pro rata
- Salary period
- Yearly
- Closing
- 28/08/2025 23:59
- Interview date
- 05/09/2025
Employer heading
Outpatient Reception Clerk
Band 2
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
An exciting opportunity has arisen for an Outpatient Reception Clerk to work in the Main Receptions department at the Newcastle upon Tyne Hospitals Trust.
We are looking for a flexible and enthusiastic candidate who is an excellent team player, well-motivated and capable of working in a busy and challenging environment to join our Main Receptions Department. The successful candidate will provide an efficient and friendly reception service to patients and visitors, either in person or by telephone ensuring a high quality of customer care is delivered at all times.
Departments are located in multiple sites across the Trust and staff are required to work across Freeman and The Royal Victoria Infirmary.
- Interview Date Friday 05 September 2025
-
20.45 Hours -working 3 shifts of 16.30-21:40 (no break) and 1 shift of 16:30-21:45 (no break) between Monday-Friday flexible in line with cover required
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
Outpatient Departments and Reception desks are in multiple areas across the organisation. Staff are required to work across all locations within their role.
Main Outpatient Area
- Open from 8.30 am to 5pm, services running outside of those core hours are managed on a rotational system.
- The post holder is supported by a supervisor.
Main Reception Area
- Open all year round.
- Reception cover is provided from 8am – 8pm at the FRH and 24 hours a day.
- Reception cover is provided 24 hours a day at the RVI, including bank
holidays, which are covered on a rotational basis. - The post holder is supported by a supervisor.
Working for our organisation
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
- To support the provision of an effective and efficient delivery of a 24-hour Main Reception alongside an Outpatient service across the organisation, ensuring that a high quality of customer care and service provision is delivered to all service users.
- Takes responsibility for the timely completion of all outpatient admin services.
- Ensure that hospital visitors and general public are directed correctly thus helping to provide support for patient care.
- Provide an efficient and sensitive reception service to all users applying a high level of customer care skills.
- Make and receive telephone calls to respond to public enquiries.
- Ensure that all areas are kept clean and tidy at all times.
Person specification
Qualifications & Education
Essential criteria
- NVQ Level 2 in appropriate subject or equivalent qualification / experience
Knowledge & Experience
Essential criteria
- Understanding of confidentiality issues
- IT skills in windows-based applications which will be assessed as part of the recruitment process
Desirable criteria
- Telephone experience
- Previous reception/clerical experience
- Previous customer care experience
- Previous NHS experience
- Awareness of Health and Safety within your environment
Skills & Abilities
Essential criteria
- Good literacy and numeracy skills which will be assessed as part of the recruitment process
- Ability to communicate with members of the public, all staff and health care providers
- Good organisational Skills
- Ability to work effectively as part of the multi-disciplinary team
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nicola Clark
- Job title
- Reception Team Leader
- Email address
- [email protected]
- Telephone number
- 01912829530
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