Job summary
- Main area
- 317 Patient Services Co-ordinators
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 317-2025-37-08-DR
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Trustwide
- Town
- 317 Trustwide
- Salary
- £27,485 - £30,162 per annum
- Salary period
- Yearly
- Closing
- 21/09/2025 23:59
- Interview date
- 02/10/2025
Employer heading
Discharge Flow Co-ordinator
Band 4
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
Are you looking for a new challenge in a varied and interesting role?
We have an exciting opportunity for a Discharge Flow Co-ordinator.
As a member of the Discharge Team, with responsibility for a case load of patients, you will be expected to visit wards daily, attend board rounds and MDT’s and ensure all relevant plans and tasks are in place to ensure a safe and timely discharge for our patients.
The role requires an eye for detail and excellent IT skills ideally with a particular proficiency in digital patient records and Microsoft Office Suite.
You will be expected to speak with patients and their relatives and all members of the MDT, as well as out of area hospital and local authority staff; therefore excellent communication skills both face to face, by telephone and email are essential. You must be able to work on your own initiative, with good problem solving and decision making skills, escalating appropriately when required.
We are looking for individuals with patient-facing experience, able to work across either site as required. Currently the role is Monday to Friday between the hours of 8am and 6pm, but we are looking at a potential move to seven day working once fully staffed. The ability to work efficiently and proactively in a fast-paced environment to improve patient flow and experience is essential.
If you are confident and resilient, with a flexible approach and a can do attitude, we would love to meet you!
Main duties of the job
As Discharge Flow Coordinator you will have daily contact with both patients, families, and staff, to ensure patients are safely discharged home from hospital on the day they are fit to do so by supporting staff to proactively plan discharge.
You will be trained to use our new data platform OPTICA and ensure that up to date information regarding each patient’s journey through the system is available daily and ensure that any problems which may impede the speed, safety and effective discharge of a patient are identified as early as possible and advised to the individual Complex Discharge nurse specialist and/or Clinical lead as part of an agreed escalation policy.
- Interview Date: 02 October 2025
- 37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Working for our organisation
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
- To support and work with the Clinical lead, Complex discharge nurse specialists, Wards, Multi-Disciplinary Health and Social Care professionals, and the Bed Management Team identifying, screening and tracking patients through the hospital systems.
- Ensure that up to date information regarding each patient’s journey through the system is available on a daily basis.
- Coordinate and contribute to where necessary, specific case conferences to progress discharge plans as part of and on behalf of the Discharge Liaison team and in collaboration with Multi-Disciplinary Teams, and Adults and Communities colleagues.
- Ensure that any problems which may impede the speed, safety and effective discharge of a patient are identified as early as possible and advised to the individual Complex Discharge nurse specialist and/or Clinical lead as part of an agreed escalation policy.
- To carry out duties as specified by Health and Social Care professionals such as completion of screening tools and the timely collection and collation of referral documentation.
- To provide comprehensive clerical and administrative support to the Team as required.
- To ensure that all National, Regional, Trust and Departmental policies and procedures are maintained within the remit of Delayed Discharges/Reimbursement protocols.
- To act as a resource to others providing discharge pathway information to Ward Staff, Multi-Disciplinary Teams, Adults and Communities colleagues, patients, relatives and carers.
- To organise and prioritise own workload ensuring the delivery of a high quality to patients through efficient use of time, communication and management skills.
- Participate in setting and monitoring local, written quality standards and protocols to maintain and develop the service.
- Use and participate in appropriate external and internal networks to enhance practice and to promote the department and the Trust.
• Management role within inpatient and outpatient services:
- Assist ward staff where appropriate and take a lead in resolution of conflict regarding discharge planning between patients, relatives/carers, Multi-Disciplinary Teams, and colleagues in Adults and Communities.
- To assist with the development and progression of the service as directed by the Team Leader and Divisional objectives and strategies
Person specification
Qualifications & Education
Essential criteria
- NVQ level IV or equivalent knowledge and experience
Knowledge & Experience
Essential criteria
- Knowledge of a range of work procedures and practises
- Knowledge of the full range of patient administrative systems e.g., eRecord, NEAS Online Booking System
- Knowledge of medical terminology
- Previous experience in a healthcare setting
Skills & Abilities
Essential criteria
- Ability to work to challenging deadlines
- IT skills
Desirable criteria
- IT literate, ability to word process create and update documents and spreadsheets, use of Microsoft office
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Sharon Varley
- Job title
- Nurse Specialist - Discharge
- Email address
- [email protected]
- Telephone number
- 0191 9177120
List jobs with The Newcastle upon Tyne Hospitals NHS Foundation Trust in Administrative Services or all sectors