Job summary
- Main area
- 317 Support Services Molineux
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 317-2025-23-25-DR
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Trustwide
- Town
- 317 Trustwide
- Salary
- £24,169 per annum
- Salary period
- Yearly
- Closing
- 09/06/2025 23:59
- Interview date
- 18/06/2025
Employer heading
Clerical Assistant
Band 2
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
We are looking to appoint Clerical Assistants to provide clerical support to Community Directorate clinical staff who are based in clinics and services across Newcastle. We are looking for reliable, flexible and motivated individuals to support the team.
The Post holders will provide clerical support to the Community Directorate, including working within the Single Point of access team based at Regent Point and The Curve Newburn receiving calls from patients, carers, relatives and service users and The Curve Newburn. This post will also include some reception duties across the city.
The admin staff within this service work between 8am and 10pm on a rota basis including evening, weekends and bank holidays.
Actual working hours of this post to be discussed at interview.
- Interview Date: 18th June 2025
- Full and Part time hours available
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
The post holder will work alongside other clerical staff to evaluate and prioritise workload in a busy environment and respond to the constantly changing needs of the service users in line with local and national targets. They will also provide a high standard of admin support to clinical staff handling telephone calls, using electronic health record SystmOne and receiving requests from patients, carers and service users as well as professionals.
Working for our organisation
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
- To provide a high standard of support to Clinical staff handling telephone calls.
- To use an electronic referral process (SystmOne) to ensure requests are responded to in a professional, confidential and efficient manner.
- To receive requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.
- To communicate directly with members of the public and other services.
- To abide by Trust policies and procedures
- To be an effective part of the team contributing to the departmental objectives.
- Post holder will be expected to contribute to housekeeping and other office duties as required e.g. general tidiness, pre-determined stock levels are met and equipment is clean, and stored correctly.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person specification
Knowledge
Essential criteria
- Office Procedures
- Microsoft Office IT packages
Desirable criteria
- SystmOne IT package
Skills
Essential criteria
- Customer Care skills
- Awareness of the need for confidentiality at all times
- Working as part of a team
- Working with minimum supervision using own initiative
- Ability to work within a changing environment
- Keyboard skills
Desirable criteria
- Experience of working within a multi-agency environment
Experience
Essential criteria
- Good standard of General Education
Desirable criteria
- Experience of using SystmOne IT package (training will be given)
- Awareness of NHS policies and procedures
Qualifications
Essential criteria
- NVQ Level 2 or equivalent qualification / experience
Desirable criteria
- ECDL
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Jackie Wilson
- Job title
- Admin Team LEad
- Email address
- [email protected]
List jobs with The Newcastle upon Tyne Hospitals NHS Foundation Trust in Administrative Services or all sectors