Job vacancy: Patient Navigator, The Newcastle upon Tyne Hospitals NHS Foundation Trust, 317 Trustwide

Job summary

Main area: 317 Support Services Molineux
Grade: Band 3
Contract: Permanent
Hours: Part time - 24 hours per week
Job ref: 317-2025-32-01-DR

Employer: The Newcastle upon Tyne Hospitals NHS Foundation Trust
Employer type: NHS
Site: Trustwide
Town: 317 Trustwide
Salary: £24,937 - £26,598 pro rata
Salary period: Yearly
Closing: 10/08/2025 23:59
Interview date: 18/08/2025

Patient Navigator

Band 3

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Detailed job description and main responsibilities

To manage appointment ledgers and ensure efficiency of the appointment system, including monitoring the flow of patients into the system and reporting any concerns.
Liaise with relevant staff from various health care settings.
To maintain awareness of service delivery developments and contribute to the implementation of change within the service.
To provide a comprehensive, administrative, and clerical support for the team.
To work flexibly within the team, providing support and training to colleagues.
Supervise and develop other clerical staff.
Information management and data quality is essential to ensuring effective management of appointment ledgers.

Person specification

Qualifications & Education

Essential criteria

NVQ Level 3 in business administration or equivalent qualification / experience
Good standard of education (GSCE standard or equivalent)

Knowledge & Experience

Essential criteria

Experience of data inputting and assisting with audits
Experience of dealing with patients, public and other health care staff
Experience of working within a health care administrative setting.
Experience of working with information technology
Understanding of confidentiality issues
Previous administrative experience
Substantial knowledge and experience of Systmone or other Newcastle Hospitals Community EPR system
Knowledge of electronic patient record system

Desirable criteria

Experience of working in a health care setting
Previous experience in a higher clerical role

Skills & Abilities

Essential criteria

Ability to prioritise and organise workload effectively
Organisational skills
Good communication/interpersonal skills.
Good computing and keyboard skills particularly data entry and word processing

Desirable criteria

Evidence of ability to take decisions to manage competing priorities, for example patient flow
Supervisory skills

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.