Job overview

University Hospitals Coventry & Warwickshire NHS Trust’s ICT Department team has a fantastic opportunity for an individual who has aspirations to work as a Technical Support Analyst. This post is an exciting opportunity to learn new skills and become part of a growing team.

Working within a dynamic team of highly skilled individuals to provide exceptional levels of support to a variety of disciplines within a large and exciting Acute Hospital environment. Providing both hardware and software support for users of Information and Communications Technology (ICT) whilst maintaining excellent levels of customer service.

**FULL VALID UK DRIVING LICENSE IS ESSENTIAL FOR THIS POST***

Main duties of the job

We are looking to appoint an individual with who has excellent technical, interpersonal and communication skills and confident working as part of a large team and independently.

Standard hours of work will be within the core office hours of 0730 to 1800 Monday to Friday although flexibility will be required to ensure the needs of the service are met. The post holder will be based at University Hospital, Coventry. 

• Provide support to a large corporate computer systems estate comprising over 10000 desktops and over 13000 users
• Duties include providing end user hardware and software support by utilising ITIL framework incident, change and problem management.
• Provide support in the operation of networked computer systems.
• Undertake acceptance testing, software loading and configuration, and troubleshooting of desktop’ end-user Information & Communications Technology (ICT) equipment.
• Undertake installation and commissioning of ICT equipment in the users work area, including basic familiarisation of the equipment with the user.
• Be conversant with the principles, configuration and use of the Trust’s standard computer operating systems, such as Microsoft Windows and UNIX technologies.
• Commission, deploy and support a range of mobile devices including the Apple range of products and dictation equipment.

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence^® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.