Detailed job description and main responsibilities

·       To facilitate multi-disciplinary assessments and patient reviews in line with standard operating policy and procedures.

·       Support the Complex Case Manager/Clinical Commissioning Manager and the wider team to ensure that the workstream is planned and managed effectively and ensure their successful delivery.

·       To case manage your own clinical caseload (end to end) including, but not limited to;  resolving issues with funding, placements, invoices and complaints.

·    To identify and support the arrangement of services required to meet the needs of individuals who qualify for NHS Continuing Healthcare and for the healthcare element of a joint care package as appropriate

·      To undertake investigations, as required, into an individual’s    eligibility for NHS Continuing Healthcare following an individual challenge or dispute.

  ·     To comply with the Data Protection Act 1998 and Code of Practice on confidentiality and data protection

·       To participate in ongoing professional development and clinical supervision in line with NMC guidelines

·     To ensure compliance with all statutory and mandatory training, Flexible, enthusiastic, reliable and self-motivated, with the ability to prioritise their workload

·         Be able to work under pressure and deliver to targets and deadlines. 

·         They must also be able to demonstrate the ability to work through problems to a resolution

·         Have experience in communicating effectively with CHC colleagues, social services, care home providers, hospital discharge teams and other healthcare professionals and stakeholders. 

·         Good IT skills are essential. 

·         An understanding of working with care homes would be helpful, although not essential.