Job summary
- Main area
- Switchboard
- Grade
- CHS Grade A
- Contract
- Permanent: up to 37.5 per week
- Hours
- Full time
- Flexible working
- Job ref
- 372-CHS1594
- Employer
- Calderdale and Huddersfield Solutions Ltd
- Employer type
- NHS
- Site
- Huddersfield Royal Infirmary
- Town
- Huddersfield
- Salary
- £24,129 per annum
- Salary period
- Yearly
- Closing
- 29/08/2025 23:59
- Interview date
- 04/09/2025
Employer heading
Switchboard Operative
CHS Grade A
CHS is able to offer a wide range of services. Our scale enables us to offer competitive rates and we have a long track record of providing high quality, customer-focused services.
We offer comprehensive estates, facilities management, medical engineering, catering solutions and procurement services supporting the provision of safe, effective healthcare to our communities. We are committed to delivering our Green Plan goals of reducing carbon emissions, air pollution, waste generation and improving recycling throughout delivery of our services. We also enable profit to go back into patient care.
CHS recognises that its staff are its greatest asset and that its business is its people. The company aims to create an environment and culture of openness, trust and honesty. We encourage and celebrate diversity because broader perspectives, skills, experience and knowledge will enrich and enhance the value we bring to each other, our clients, shareholders and other stakeholders.
Job overview
A vacancy has arisen for a highly motivated individual to join our well established team of operators within the Switchboard dept. at Huddersfield Royal Infirmary. The department provides a service to patients, customers and staff 24 hours per day, 365 days per year.
The successful candidate will be responsible for providing an efficient call handling service as well as a requirements to handle emergency calls and alarm systems and be able to work speedily with accuracy whilst working on own initiative and have an excellent customer service manner.
The candidate must be able to remain calm under pressure, work unsociable hours, including nights, weekends and public holidays. You will need to be flexible in your approach as there may be a requirement to work at short notice to cover absences and holidays.
Main duties of the job
To receive external/internal calls and redirect as necessary.
In the case of an emergency fire call, the operator will follow set procedures making sure all relevant emergency staff are informed acting as liaison between the hospital and emergency services.
To operate the internal bleep system which includes programming the bleeps and distributing to new doctors giving guidance to staff on usage.
To operate the radio system and liaise with the appropriate personnel.
To respond to attack alarms activated on the hospital site reporting alarms quickly to security.
Monitoring Clinical Alarms across the hospital site and if activated, escalate to the Manager / Director on call.
Activate a weekly "test" of the Cardiac Arrest call, using the bleep system.
Working for our organisation
You will work for Calderdale and Huddersfield Solutions Ltd (CHS) which is wholly owned by the trust to provide specialist support services for Estates, Facilities and Procurement. As an employee of CHS you will qualify for a £500 bonus (pro rata) and an additional 5 days annual leave (pro rata) (performance conditions apply).
Detailed job description and main responsibilities
To provide a 24-hour, 7 days a week service to include receiving and directing calls, assisting both the general public, CHS and Trust personnel.
Dealing with telephone calls both internally and externally district wide. Operating pager systems and monitoring critical alarms and keeping associated records.
Telecommunications staff are expected to be courteous and considerate at all times and have excellent customer care skills.
Due to the nature of the job, confidentiality must be adhered to at all times. The post holder may be the only member of staff on duty and will need to use their own initiative and be responsible for the full range of duties.
Person specification
Knowledge and skills
Essential criteria
- A working knowledge and understanding of the provision of facilities
- Excellent communication and organisational skills, ability to prioritise and organise own workloads.
- Ability to manage own time. Multi tasking skills. Quick thinker, innovative and self motivated. Ability to work under pressure and meet tight deadlines whilst delivering high quality work.
Desirable criteria
- Excellent customer service skills
Qualifications
Essential criteria
- A good standard of general education to GCSE standard or equivalent at Grade C or above
Desirable criteria
- IT qualification such as CLAIT or ECDL
Experience
Essential criteria
- Ability to work undirected and using own judgement
- Good interpersonal and relationship building skills
Desirable criteria
- Previous experience within a switchboard or call centre environment
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Khalisah Hussain
- Job title
- Facilities Manager
- Email address
- [email protected]
- Telephone number
- 01484 343492
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