Job vacancy: Head of Service Delivery, NHS England, London/Nationally

Job summary

Main area: Service Delivery
Grade: NHS AfC: Band 8d
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 990-NHP-15785-E

Employer: NHS England
Employer type: NHS
Site: Any NHS England Office
Town: London/Nationally
Salary: £88,168 - £101,677 per annum (exclusive of London Weighting)
Salary period: Yearly
Closing: 20/07/2025 23:59

Head of Service Delivery

NHS AfC: Band 8d

Our Organisation

The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.

As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.

As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

We are an accredited Living Wage Employer which means that every colleague working for our organisation and third-party contractors will earn a real Living Wage. We are one of over 15,000 organisations, who voluntarily chose to pay the real Living Wage.

Detailed job description and main responsibilities

You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.

For more information on the NHP programme

Interview will be held: Week commencing 18th August 2025

Due to ongoing organisational change and developments, aspects of this role may be subject to change.

By applying for this position, you acknowledge and understand that NHS England is currently undergoing a consultation process to finalise its structure, which may impact this role.

Person specification

Qualifications

Essential criteria

Educated to master’s level or equivalent level or equivalent experience of working at a senior level

Desirable criteria

Additional management qualification or specialist qualification at post graduate level, or equivalent experience
Membership of a relevant professional body, or equivalent experience
Evidence of continuing professional development

Knowledge & Experience

Essential criteria

Experience in the performance management of contracts or services, and risk management
Understanding of the NHSE ecosystem
Extensive experience of delivering presentations to large groups of stakeholders in often pressured and politically sensitive environments
Significant management experience at senior level in the NHS or other public healthcare related industry
Experience in audit and quality monitoring
Experience in cost and financial management and financial reporting

Desirable criteria

Understanding of NEC4 PSC contract terms and conditions and experience of use
Experience with NEC contract management software such as CEMAR
Experience working with senior NHS and government stakeholders (e.g., NHS CEOs, NHSE Board Members and ICBs), providing expert plans and analysis to support reporting and decision-making
Experience and/or understanding of the UK Health Economy

Skills, Capabilities & Attributes

Essential criteria

Significant influencing skills to gain acceptance and implementation of NHP strategic priorities, including the ability to articulate complex and/ or controversial arguments in a compelling manner on major public platforms
Ability to analyse complex problems and translate strategy into delivery – developing and implementing plans and processes across multiple teams
Inclusive leader who sets high standards, motivates, collaborates, and promotes personal, organisational and cultural development in-line with NHP values
Resilient leader comfortable working with a significant level of ambiguity in a complex and high-pressure change enviro
Skills in budgetary management with strong numerical proficiency

Desirable criteria

Strong external communications skills in a politically sensitive environment with knowledge of and experience in handling media relations.

Our commitments to you

We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We strive to ensure our people feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow and excel, and we offer many opportunities for you to do that. We welcome your talent and enthusiasm irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent.

We welcome applications from disabled candidates. If you meet all the essential criteria, you will be guaranteed an interview.

Applications from job seekers who require sponsorship to work in the UK under the Skilled Worker route are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

If applying for this role on a secondment basis, please make sure you have obtained prior agreement from your current line manager to apply for this position.

Please note that we currently do not accept applications via recruitment agencies.

In order to comply with the HM Government Functional Standard GovS 007, and specifically the Personnel Security Standards 2024, all individuals employed or contracted by NHS England are now required to undergo a Baseline Personnel Security Standards check.
All existing post-holders within NHS England will be required to complete the check as part of the wider roll out plan.

The NHS Business Services Authority is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.

If you have applied via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any emails sent to us via NHS Jobs. If you have a query relating to your application, please contact the recruitment team on [email protected] or 0300 330 1369. You can view our Privacy Notice here.

NHS England