Job summary
- Main area
- Business Analysis
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 990-TDD-TS-462-E
- Employer
- NHS England
- Employer type
- NHS
- Site
- Any NHSE offices
- Town
- National
- Salary
- £47,810 - £54,710 Per annum (exclusive of HCAS)
- Salary period
- Yearly
- Closing
- 17/02/2026 23:59
Employer heading
Higher Business Analyst
NHS AfC: Band 7
Our Organisation
The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
We are an accredited Living Wage Employer which means that every colleague working for our organisation and third-party contractors will earn a real Living Wage. We are one of over 15,000 organisations, who voluntarily chose to pay the real Living Wage.
Job overview
Collaboration Services
We deliver secure, user-focused digital platforms that enable collaboration and communication across health and social care. This includes a national communications platform with 1.7 million active users, ensuring the NHS workforce maximises technology to boost productivity. We simplify and enhance our external digital presence through a reliable, secure CMS-driven website experience, and provide NHS Futures – a secure collaboration environment for national and international partners to share resources, manage programmes, and build communities beyond IT restrictions.
Main duties of the job
Working with Stakeholder
Skilled in engaging with stakeholders to gather, document, and prioritise business needs through interviews and workshops.
Using Business Analysis Tools
Experienced in applying BA methods and tools to support service improvements and project delivery.
Process and Data Modelling
Able to create and review process models (e.g. BPMN, UML) to help understand and improve workflows.
Documentation and Testing
Capable of producing clear documentation and test scripts and reviewing outcomes to ensure requirements are met.
Problem Solving and Compliance
Strong in identifying operational issues, proposing solutions, and ensuring alignment with NHS policies and regulations
Working for our organisation
Our work supports the NHS to deliver high quality services for patients and best value for taxpayers.
Our staff bring expertise across hundreds of specialisms — including clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial — enabling us to design and deliver high-quality NHS services.
We lead the NHS in England by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities
- Making the NHS a great place to work, where our people can make a difference and achieve their potential
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money
In 2025 the Government announced that NHS England will gradually merge with the Department of Health and Social Care, leading to full integration. The aim is to create a smaller, more strategic centre that reduces duplication and eliminates waste.
If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the recruitment process.
Detailed job description and main responsibilities
You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
Person specification
Knowledge & Experience
Essential criteria
- Contributes to the development of (technical/Business/Service/Programme) roadmap and elements of strategy for on-going improvements in line with (Business/project/programme/service) objectives, these may have organisational or wider impact across the health and social care sector
- Experience in use of business modelling techniques, e.g., UML, BPMN and reviewing resulting models with stakeholders to gain resolution to resultant issues
- Experience of designing, creating, and testing moderately complex information deliverables with specified content and layout and of managing the configuration of documentation items and files, within own area of responsibility
Skills
Essential criteria
- Analyses requirements in detail, from multiple sources, to arrive at credible and coherent solutions and proposals. Develops or Assists in the assurance of documentation and in alignment with (Business / programme / Service requirements and Business and NHS strategic objectives
- Plays an active role in design sessions for solution designs with stakeholders. Creates and maintains work packages, identifying milestones and deliverables aligned to plans, specific to their area of responsibility and in line with objectives
Qualifications
Essential criteria
- Educated to degree level or equivalent experience
Desirable criteria
- BCS International Diploma in Business Analysis
Interpersonal Skills
Essential criteria
- Ability to work under pressure to tight deadlines and deliver high quality material right first time
Equality, diversity and inclusion
Essential criteria
- Challenges behaviour that does not align with a collaborative and inclusive environment
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Gemma Rogerson
- Job title
- Senior Programme Manager
- Email address
- [email protected]
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