Job summary
- Main area
- Paediatrics
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (Monday to Friday working pattern)
- Job ref
- 423-8276121
- Employer
- Airedale NHS Foundation Trust
- Employer type
- NHS
- Site
- Airedale General Hospital
- Town
- Steeton
- Salary
- £25,760 - £27,476 pro rata per annum
- Salary period
- Yearly
- Closing
- 21/09/2026 23:59
Employer heading
Appointments Clerk (Band 3)
NHS AfC: Band 3
Be part of our future landscape
At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people’s age, lived experience of living with a disability or long-term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
Increasing our diversity and supporting our organisation to be more inclusive is a key priority here at Airedale and our teams are at the centre of how we work towards this.
We appreciate all people may have diverse and individual needs and we pride ourselves on supporting all people to thrive and flourish at work. We have frameworks in place that support reasonable adjustments and flexible working for colleagues throughout their working lives which starts at recruitment.
These are exciting times for Airedale. We have the once-in-a-career opportunity to be involved in the planning and building of a completely new hospital here on our Steeton site by 2033. By joining us now you’ll be a key part of our journey over the next few years, with the chance to input into a state-of-the-art, modern healthcare facility that will deliver care to our communities for decades to come. We are also on the journey to a new electronic patient record, part of our wider ambition for our digital future – a future that builds on our significant telemedicine and digital care success. Ultimately, what makes Airedale special is our people. Not just our staff, but our volunteers, patients, visitors, and wider population who make up the Airedale family. This is a Trust that sits at the heart of our community, and our communities are very proud of their Trust.
Please read the attached AI statement prior to submitting any application
Job overview
We are looking to recruit a part time Appointments Clerk on a permanent basis to support the Children's Outpatients Department at Airedale Hospital. We invite applications from candidates interested in joining our team to deliver our vision for outstanding paediatric services for the local people. We strive to create excellent opportunities for a great work-life balance.
Most of the time, our Administration Team provide the first encounter and experience for our patients and visitors when they arrive in the department whether that be by phone or face to face. This makes their role important for ensuring a positive experience for our patients from when the department receives their referral to when the patient has had their test.
Main duties of the job
The successful post holder will be responsible for:
- Supporting the clinical team with managing all aspects of appointments, clinics and data collection.
- Advising the Administration Assistant and Receptionist what support may be required.
- Managing the waiting lists and escalating to the Patient Service Manager and/or Clinical Service Manager any increases in waiting times which are likely to breach the national constitutional standard for diagnostic tests.
- Dealing with queries from doctors, other members of staff and the public.
- Answering telephone enquiries and directing calls, where relevant, to the relevant member of the team or department in the Trust.
- Providing information for enquirers within scope of roles and responsibilities.
- Supporting the development of the Administrative service within the Children's Outpatients Department
Working for our organisation
In May 2023, it was announced that Airedale General Hospital has secured a place on the New Hospital Programme. This is an exciting opportunity for the Trust to work with hospital planning experts to configure and co-locate services to not only reflect the current needs of our population, but also looking to future needs and reflecting potential future developments in clinical care and technology. It is predicted the new hospital build will be ready by 2030.
Detailed job description and main responsibilities
Please refer to the job description and person specification for further details. If you have any questions, please do not hesitate to contact the recruiting managers.
This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.
If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation.
Person specification
Qualifications
Essential criteria
- Good general standard of education including English and Maths grade A-C or equivalent
- NVQ Level 2 Business Administration or equivalent
Desirable criteria
- ECDL
- NVQ 3 or equivalent in business admin
- OCR Level 3 or equivalent
Experience
Essential criteria
- Relevant experience of administration/ clerical work within the customer service area. Experience of handling calls from the public
Desirable criteria
- Experience of working in a healthcare setting
- Knowledge and experience of using the national ERS system and System One
- Experience of complex and difficult calls
- Dealing with complaints.
Knowledge
Essential criteria
- Awareness of national waiting list targets/timelines and Trust policies on the management of waiting lists
- NHS Organisations and working practices
Desirable criteria
- Knowledge of data protection
- Knowledge of Caldicott guidelines
- Understanding of equality and diversity
Skills
Essential criteria
- IT and keyboard skills in an office setting. Knowledge of Microsoft office software packages
- Good communication and interpersonal skills and good telephone manner
- Ability to manage own workload
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Jamil Ahmed
- Job title
- Patient Service Manager - Outpatients Directorate
- Email address
- [email protected]
- Telephone number
- 01535 294012
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