Detailed job description and main responsibilities

Clinical Expertise

·   Demonstrate professional accountability and adhere to the NMC or other (as appropriate) professional Code of Professional Conduct.

·     Take responsibility for the assessment of patients who contact the digital care hub services via telephone and video link.

·    Competently assess and triage patients using the digital care hub services, including the assessment, planning and evaluation of programmes of care.

·  Participate in the multi-professional review of patients who have been referred to digital care hub services, including those recently discharged from the hospital.

·   Develop competence of professional practice to advice and support patients, using appropriate protocols.

·     Develop clinical skills in the triage and assessment of patients via the digital care hub, as well as within the hospital.

·  Supervise and maintain accurate legal records using care planning, Airedale NHS Foundation Trust’s and digital care hub’s documentation.

·   Offer help and advice to the patient’s relatives and friends responding to their individual needs in a caring and supportive manner.

·  Collaborate with ward and community staff to provide the appropriate delivery of patient care and clinical and professional advice.

·  Act as a clinical role model, which reflects the values, behaviours and clinical standards of the Trust and digital care hub.

·  Adhere to Airedale NHS Foundation Trust’s policies and procedures relating to Health and Safety.

·         Consult and co-operate with clinical and support staff from all areas.

Managerial Skills

·  Responsible for overseeing eRostering ensuring adequate staffing levels across the team

·        Approve annual leave in line with agreed staffing levels

·    Ensure all PDRs are completed for all service delivery staff within the Digital Care Hub

·   Responsible for managing sickness and implementing the Trust’s sickness absence policy for the service delivery team

·        Support the DCH Business Manager with recruitment

·       Responsible for the induction of new staff

·  Responsible for ensuring all staff attend their mandatory training

·   Responsible for delivery of training for new services/existing service developments to all staff

·     Support service delivery staff in professional development

·     Act as a deputy along with the DCH Business Manager for the service delivery team in the absence of the Head of Digital Care Hub and Nurse Consultant

·   Inform the Head of Digital Care Hub and Nurse Consultant regarding accidents, complaints, untoward incidents and other significant events in the Digital Care Hub.

·      Ensure as far as reasonably practicable the health and safety of hospital personnel, patients, relatives and visitors whilst in the Trust and Digital Care Hub.

·      Supervise and ensure the safe use and efficient management of equipment and supplies.

·   Provide support to all team members especially in times of stress, learning to recognise this in self and others.

·  Ensure staff members are supported in developing their confidence, and competence in managing their specialist areas.

·   Ensure all service delivery staff are proactively developing their specialist area wherever time allows, to ensure on going service improvement.

·         Provide clinical supervision as required.

·   Ensure clinical guidelines, protocols, and procedures are available and up to date and that staff adhere to them.

·      Maintain a high standard of clinical care provided by the hub to patients, and their carers.