Job summary
- Main area
- Outpatients
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Mon- Fridays)
- Job ref
- 249-7283573
- Employer
- Great Western Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- ENT OPD
- Town
- Swindon
- Salary
- £24,625 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 20/07/2025 23:59
Employer heading

Senior Health Care Support Worker
NHS AfC: Band 3
Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.
Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.
We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.
The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.
If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.
Job overview
We are looking for an enthusiastic and motivated Band 3 Healthcare support worker to join our team. The successful candidate will be involved in enhancing the patient’s pathway from referral to treatment through the Ear Nose & Throat (ENT) Outpatient department.
You will work closely with the nursing and multidisciplinary team to ensure a high standard of care is delivered to the patients with a wide range of ENT conditions. The role may include assisting with procedures, undertaking observations and clinic management using Careflow.
You will be given the opportunity to learn about the speciality within a safe environment and have the support of nursing colleagues, clinicians, and Consultants.
You will need to be:
· Hard working and reliable
· Work calmly under pressure
· Good Team player
· Willing to develop skills to support the patient’s pathway from referral to treatment
Main duties of the job
A Senior Health Care Support Worker (SHCSW) is a core member of the team delivering direct care to patients and supporting registered practitioners to deliver high quality, compassionate health care to people
in accordance with assessed needs and a care plan. You will carry out a range of clinical and non-clinical healthcae, or therapeutic tasks, under the direct or indirect supervision of the registered healthcare practitioner, in accordance with the Trust values.
There will be opportunities to develop your knowledge and skills, specific to your needs. Training will be provided to ensure you have the required core skills and skills set specific to your area of work. You will also
be supported to obtain your care certificate if you do not have this qualification.
Working for our organisation
Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
Detailed job description and main responsibilities
- Obtain consent prior to giving care in accordance with Trust policies.
- Duties are delegated to you in line with care plans
- Not all duties are routine, and you will need to use your knowledge, experience and understanding to take decisions within your area of responsibility
- To carry out a range of clinical duties with minimal / no supervision, including for example, blood pressure monitoring, oxygen saturation levels, body temperature, pulse rate and respiration rate,
glucose monitoring, collection and testing of urine samples / faecal samples / sputum samples and wound swabs, always ensuring delivery of high-quality patient care. NB: this list is not exhaustive and will vary depending on area of work. - Extended skills in ENT to support patient pathway with minimal / no supervision once competency achieved to include taking blood samples (Venepuncture) Cleaning of Nasoendoscope using the Tristel 3 wipes system once trained and met competency.
- Participate in patient assessment providing high quality holistic patient care and escalating concerns
about patients to other clinical staff
Please see the attached job description for full information
Person specification
Education
Essential criteria
- Care certificate – Achieved at GWH
- Level 3 (SCQF – 6): - City and Guilds 3
- NVQ 3 qualifications
- Level 2 Functional Skills in English and Math’s or equivalent
Desirable criteria
- Completion of Level 3 Diploma in Healthcare Support (that maps to the Apprenticeship Standard for Senior Health Care Support Worker)
- BTEC National Diploma
Experience
Essential criteria
- Evidence of ability to work as a member of a team
- Prior experience as a Healthcare support worker in a hospital setting
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Jessica Mason
- Job title
- Senior Sister
- Email address
- [email protected]
- Telephone number
- 01793604872
- Additional information
Joanna Struthers Frost
Sister ENT OPD
01793 604414
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