Job summary
- Main area
- Clinical Systems
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 083-7325548-WW
- Employer
- Sirona care & health CIC
- Employer type
- NHS
- Site
- Sirona care & health, Badminton Rd Office, 2nd Floor
- Town
- Yate
- Salary
- £31,049 - £37,796 per annum
- Salary period
- Yearly
- Closing
- 25/07/2025 23:59
Employer heading
Digital Clinical Systems Facilitator
NHS AfC: Band 5
Please note that if you apply for a position with Sirona care & health, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac Account and email accounts.
We reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.
Job overview
We are looking to recruit a Digital Clinical Systems Facilitator to join our Digital Clinical Systems Team.
The team provide clinical system support to end users adding data to electronic patient records across Sirona which covers community-based healthcare across BNSSG (Bristol, North Somerset and South Glos).
The role is part home based, connecting with end users via phone or Microsoft teams. We also support end users at multiple different sites across BNSSG, so having a clean driving license and access to a car is essential.
You will work within the Digital department and work alongside our IT Service Desk, Desktop Engineers, IT Training, Business Intelligence teams.
Main duties of the job
You will be expected to communicate effectively with our systems users; approach workload with a flexible attitude; meet face-to-face with end-users on large projects; support with hardware and digital clinical systems such as EMIS, Connecting Care, and Adastra; implement new processes/systems; deliver training.
If you feel you possess these skills and have a “can do” attitude then please apply to join our friendly and forward-thinking team.
Working for our organisation
Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.
We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.
Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.
We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.
We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.
Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.
Interested? View our benefits leaflet which you can find attached to this vacancy.
Detailed job description and main responsibilities
Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.
We are unable to offer sponsorship for this role. If you are currently on a visa you must have 12 months remaining on your visa from the time of start date. Please confirm your visa expiry date on application.
Person specification
Qualifications and Training
Essential criteria
- A good standard of education in English, Math and IT or business studies to A-level or equivalent (e.g. HNC, foundation course etc.).
- Intermediate or advanced Excel skills.
- Intermediate or advanced Visio skills.
- Experience of business process mapping.
- Valid driving license and own transport.
Desirable criteria
- Expert knowledge of EMIS configuration and usage.
- Implementation of systems on mobile devices.
- Evidence of on-going technical or systems development.
- Project or change management qualification.
- ISEB business analysis qualification or equivalent experience.
- ITIL foundation or above qualifications.
- Experience of alternative clinical systems used in a community healthcare environment.
Skills, Experience and Knowledge
Essential criteria
- Ability to train users either in person or over the telephone.
- Significant relevant experience working in a customer facing role.
- Experience of working on a big project.
- Experience of working with mobile devices.
- Working in a client facing environment.
Desirable criteria
- Able to demonstrate creativity in utilising different communication methods to engage stakeholders.
- Experience working with EMIS.
- Knowledge of implementing new processes/systems.
- Experience of configuring systems in a similar health care setting.
- Experience of training end users in clinical or other systems.
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jack Blackwell
- Job title
- T Digital Clinical Systems Manager
- Email address
- [email protected]
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