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Job summary

Main area
Adult Mental health Urgent care
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (12 hour shifts, days and nights)
Job ref
346-DDA-242-24-A
Employer
Tees, Esk and Wear Valleys NHS Trust
Employer type
NHS
Site
West Park Hospital
Town
Darlington
Salary
£24,071 - £25,674 per annum
Salary period
Yearly
Closing
30/05/2025 23:59

Employer heading

Tees, Esk and Wear Valleys NHS Trust logo

Support Worker

NHS AfC: Band 3

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job overview

An exciting opportunity to join the crisis team within Durham and Darlington Mental health services. The post will be within the Darlington service. The service provides intensive home treatment to patients experiencing a mental health crisis and offers an alternative to inpatient admission, enabling patient to be cared for in the community. 

Main duties of the job

The main duties of the role include caring for patients in the community, offering intensive home treatment and intervention to patients experiencing  a mental health crisis. The role also involves supporting patients who have been detained under Section 136 MHA within the Health Based place of safety. The post holder will carry out basic physical health screening, including ECG, NEWS 2 monitoring and will have the opportunity to train in phlebotomy. 

Working for our organisation

This post will demand that you are highly motivated, can be flexible in an ever changing environment and can communicate effectively across a multi-professional team.

 

The post holder will work within a 24-hour rota system (including night shifts) – ensuring that a comprehensive service is provided to patients 365 days a year.

Detailed job description and main responsibilities

To improve the lives of people with mental ill health by minimising the impact of their condition through the delivery of excellent services to promote recovery and well being. To be compassionate in meeting the needs of patients and their carers. To work as part of a community team which may be integrated, working collaboratively and in partnership with local authority services.  To assist in the delivery of patient care, as directed by registered practitioners and team manager, undertaking duties and activities with limited or indirect supervision in patients’ homes and other community settings.  To promote social inclusion, community access and participation through the provision of patient care. To show commitment to and participate in quality improvement activities.  To promote at all times a positive image of people with mental ill health. To promote at all times a positive image of the Adult Mental Health Service and the 
wider Trust.

Person specification

Qualifications

Essential criteria
  • Essential Desirable Qualifications Qualified Post: • Diploma in Health and Social Care level 2 or equivalent • Care Certificate • Key skills in Literacy and Numeracy level 2 • Successful completion of Trust’s full HCA Framework within 6-month probationary period Trainee Post: • Diploma in Health and Social Care level 2 must be achieved within 2 years of commencement in post • Care Certificate must be achieved within 12 weeks of commencement in post • Successful completion of the Trust’s full HCA Framework, including key skills in Literacy and Numeracy level 2, within 2 years of commencement in post

Experience

Essential criteria
  • Previous experience as a Band 2/3 HCA or equivalent in a care environment. (Trainee post: no essential experience required)
Desirable criteria
  • Previous experience of working with people with mental/social health needs or learning disabilities.

Knowledge

Essential criteria
  • Person centred care • Awareness of legal frameworks including Mental Health legislation (within agreed timescale) • Knowledge of Microsoft Office applications (within agreed timescale)

Skills

Essential criteria
  • Effective verbal and written communication skills • Time management and ability to prioritise effectively • Competency in record keeping (within agreed timescales
Desirable criteria
  • Competency in venepuncture • Competency in ECGs

Employer certification / accreditation badges

We are a Living Wage EmployerApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesMindful employer.  Being positive about mental health.Disability confident employer

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Annette Kelly
Job title
Team Manager
Email address
[email protected]
Telephone number
01325 552076
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