Job overview

The Endoscopy Admin Assistant plays an important role in keeping the patient pathway running smoothly, ensuring waiting lists and pre‑assessment information are managed accurately and in line with Trust and national standards. Using the Patient Information Management System, the post holder keeps all patient records up to date, flags any issues promptly, and supports the Nurse Endoscopists, Surveillance Coordinator, and Consultants with essential administrative tasks. The role involves preparing and sending patient and clinician documentation, coordinating bookings, and maintaining clear communication across the unit to support timely, patient‑focused admissions. As part of the wider Endoscopy team, the post holder also helps implement new guidelines and contributes to meeting service targets by keeping the electronic booking system accurate and current.

Main duties of the job

Responsible for the booking of patients through the correct pathways depending on the triage of patients. Ensuring patients are booked within breach dates.

Report any potential breaches to the Admin Supervisor/JAG Compliance Manager/Endoscopy Lead Nurse.

To work closely with the Nurse Endoscopists, supporting them with any administration tasks including audio typing and the sending out of Histology results using the Hospitals big hand and ICE system.

To work closely with the Surveillance co-ordinator, supporting them with any administration tasks including audio typing and sending out of letters.

To liaise with GP practices and patients as necessary to obtain all relevant, accurate data if differs from Hospital IPM system.

To take incoming telephone calls ensuring they are dealt with courteously and sensitive manner with due regard to confidentiality. Ensure accurate message taking and information/request are actioned immediately by the appropriate members of staff.

To liaise and negotiate with patients, by phone, booking suitable appointments within the allocated timescale. Making sure all relevant information is sent out within specified timescales. This will involve telephone contact with patients. Incorporating patient call centre approach to managing TCI dates.

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton.  Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job

It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

 

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.