Detailed job description and main responsibilities

Communication and Relationship Skills

· Provide comprehensive, confidential programme/project administration, overseeing the management of complex and sensitive information involving a wide range of internal and external stakeholders

· Communicate clearly and professionally with staff and partner organisations to support delivery of projects, ensuring cooperation and adherence to organisational deadlines.

· Support senior project managers and programme managers by conveying project objectives, progress, and outcomes to stakeholders.

· Assist in reviewing complex situations, taking appropriate action, and escalating where necessary, ensuring decisions are informed and timely.

· Prepare and deliver routine and complex presentations to groups of varying size, adapting content and style to suit different audiences.

· Build and maintain effective working relationships across multi-agency teams, promoting collaboration and engagement in project delivery.

· Support the facilitation of stakeholder events and workshops.

· On occasions represent the senior project managers or other senior members of the Walsall Together Team, within delegated meetings, forums and events.

Analytical and Judgement Skills

· Use analytical and judgement skills to interpret and evaluate complex information and situations, involving the comparison of a range of options, in order to support and inform decision-making by senior colleagues within the team, including senior project managers, programme managers and directors.

· Where appropriate support internal Gateway Reviews which will involve the analysis, interpretation and judgement of highly complex information.

· Developing and providing key operational management data and programme reports, for review and use by the Walsall Together Partnership Board.

Planning and Organisational Skills

· Support the day-to-day delivery of programmes, projects and activities. ensuring that all actions are completed to a high standard and within the appropriate timescales. 

· Prioritise and plan own and others day to day tasks using own initiative to ensure an efficient service to the organisation.

· Demonstrate excellent planning and organisational skills in the arrangement of complex activities including workshops, multidisciplinary meetings, formulating plans/strategies as required.

· Be responsible for co-ordinating ad hoc work projects to a professional standard requiring knowledge of the full range of organisational objectives.

· Plan, prioritise and manage heavy workloads and multiple tasks effectively.

· Take on/lead project work from time to time as determined by the senior team.

· Maintain strict confidentiality around business matters.

· Assert a degree of authority to ensure agreement and co-operation with any matters being communicated on behalf of the director and PMO.

· Assist the senior colleagues within the team  by taking responsibility for tasks that do not require their personal expertise, and by ensuring they remain fully informed of all matters within their direct or indirect areas of responsibility.

· Responsible for communicating complex  sensitive and confidential information relating to a range of individuals within and outside the organisation, seeking the co-operating of staff to ensure organisational deadlines are met, reviewing complex situations and taking action following review of appropriate options.

· Possess specialist knowledge of business administration systems and procedures, a range of IT systems and managerial policies and processes in accordance with Trust Policy and Procedures.

· Ensure compliance with a range of local targets.

· Has contact with a range of people including incidental contact with patients.

· Acts as an authorised signatory for the PMO, for booking workshops and that expenditure is monitored closely.

· Be responsible for the recruitment and retention of administrative posts, to include shortlisting and interviewing.

· Act as a point of contact for the PMO, using own judgement to either deal with or pass on to the appropriate person and/or take the appropriate action.

· Be responsible for sickness review and disciplinary processes in line with HR policies.

· Be responsible for training and full induction of new staff to the department.

Research and Development

· Undertake research to support project activity.

· Keep abreast of changes to national policy and legislation applicable to the relevant projects they are working on.

· Where required, undertake research to support the partnership to  prioritise activities.

· Contribute to the completion of monthly audits of performance and quarterly assurance requirements ensuring senior colleagues are adequately briefed and informed.

Policy and Service Development

· Assist in the development and implementation of new initiatives, promoting a culture of continuous service improvement, investigate a variety of issues and propose solutions, deal with complex enquiries.

· Support the development of Programme and project assurance processes, governance and standards.

· Support effective and appropriate usage of relevant project tools and techniques across the Programme, including the use of project management IT software.

· Use sound knowledge of the NHS and surrounding partners in decision making when required.