Job summary
- Main area
- Children's Services
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 225-DIV3-7049956
- Employer
- The Royal Wolverhampton NHS Trust
- Employer type
- NHS
- Site
- Gem Centre
- Town
- Wolverhampton
- Salary
- £24,169 per annum
- Salary period
- Yearly
- Closing
- 14/05/2025 23:59
Employer heading
Outpatient Support Clerk
Band 2
Job overview
The Royal Wolverhampton NHS Trust are looking to appoint a proactive and enthusiastic Outpatient Support Clerk within the service. We are able to offer a full time opportunity to the right candidate who will provide effective administrative support to the Community Paediatric Outpatient Support Team at the Gem Centre.
The job holder will be required to utilise effective time management skills to undertake a variety of duties associated with supporting the appointments team at the GEM Centre. The successful candidates will provide an essential support service to the efficient running of the GEM Centre Reception. You will act as a first point of contact, providing a friendly, efficient and professional role for our reception area.
We are a busy service and you will be dealing with face to face patients, parents and carers, answering telephone calls, responding to emails, and booking appointments via waiting lists.
Using time management skills, the job holder will also proactively utilise a range of IT systems.
Main duties of the job
Duties will include providing an efficient Reception service at the GEM Centre, as well as dealing with referrals into the service, booking clinic appointments, administrative work associated with patient attendances, and responding to patient enquires. You should have a polite, friendly manner, and be able to deal with sensitive and confidential information professionally.
The successful candidate will have a minimum of four GCSE's including English and Maths as well as having experience in a clerical post.
Working for our organisation
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Detailed job description and main responsibilities
Provide an efficient Reception service at the GEM Centre.
To accurately input, update and montior patient related information onto the computerised Patient Administration System and any other systems (e.g. DocMan, ERS, Outlook) that are used for teams within the GEM Centre.
To take action as necessary dealing with all patient queries, to process referrals, book in, cancel, discharge, change or expedite appointments on the Patient Administration System for patients attending clinic either in person or virtual.
Communicate politely and effectively when responding to enquiries from patients, healthcare staff, carers and others.
To be responsible for the security of hospital records and confidential paperwork in the department.
To work closely with GEM Centre staff, to ensure the development of an efficient team to effectively support the Directorate.
To be responsible for the timely processing of all incoming and outgoing mail.
To respond in a professional and sensitive manner when dealing with confidential issues.
To liaise closely with the Trust Health Records Team on all matters affecting case notes, including the management and retrieval of case notes where necessary.
To process non-clinical letters and documents when required.
To respond to incoming telephone calls and emails in a professional and timely manner.
To take part in the annual appraisal system and attend mandatory training sessions as deemed appropriate by the Directorate.
To assist with the training of newly recruited Outpatient Support staff, including an introduction to working practices and procedures within the Directorate.
Undertake any tasks relevant to the work of the Outpatient Support Clerk which develop as a special requirement of the Directorate.
Person specification
Essential
Essential criteria
- 4x GCSE's (including Maths & English)
Desirable criteria
- Clerical Experience
Desirable
Essential criteria
- Microsoft Office
Desirable criteria
- Previous NHS Experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Helen Hughes
- Job title
- Interim Directorate Support Manager
- Email address
- [email protected]
- Telephone number
- 01902 442667
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