Job summary
- Main area
- Capacity Administrator
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (some bank holiday working)
- Job ref
- 407-CORP-7062988-A
- Employer
- Walsall Healthcare NHS Trust
- Employer type
- NHS
- Site
- operations centre. Manor hospital
- Town
- walsall
- Salary
- £24,169 pro rata
- Salary period
- Yearly
- Closing
- 22/05/2025 23:59
Employer heading

Capacity Administrator
NHS AfC: Band 2
Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job overview
The capacity team are responsible for Patient Flow, placing the right patients in the right place at the right time and Supporting in actioning targets relating to the ED 4 hour wait to uphold patient quality.
The post holder will be responsible for providing efficient, effective and comprehensive clerical support to the Capacity Team to assist in facilitating patient flow.
To communicate effectively with all departments regarding updates on
specific patients, supporting patient flow.
To update and maintain relevant speadsheets, recording accurate information pertaining to referrals and breaches
The post holder will record accurate information in relation to actual and
potential bed availability and communicate this information to all key contacts internally and externally when appropriate.
Updating information systems for use by internal and external teams as
appropriate.
PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.
*Previous Applicants need not apply*
Main duties of the job
To communicate effectively with all departments regarding updates on
specific patients, supporting patient flow.
To update and maintain relevant speadsheets, recording accurate information pertaining to referrals and breaches
The post holder will record accurate information in relation to actual and
potential bed availability and communicate this information to all key contacts internally and externally when appropriate.
Updating information systems for use by internal and external teams as
appropriate.
Working for our organisation
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Detailed job description and main responsibilities
Maintain and update MDT databases to ensure the timely and accurate
completion of data on multiple systems relating to bed utilisation and other
required data reports for daily and weekly information and managerial
reports.
To escalate any delays/ concerns to relevant managers/ escalation leads.
To book Ambulances in keeping with DOH guidelines. To track and
monitor ambulances for discharges. Liaise and escalate to WMAS as
appropriate.
Liaise with alternative patient transport agencies as appropriate.
To support in the implementation of the trust escalation policy.
Communicate in a manner that placates potential complaints and
concerns
Liaise and communicate with CCG and Social Care Partners as
appropriate and necessary
Provide information to support in the completion of the weekly operational
Person specification
Knowledge
Essential criteria
- knowledge of computer systems eg excel
experience
Essential criteria
- evidence of administration skills
desirable
Essential criteria
- some nhs experience
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nicky Dixon
- Job title
- Lead Nurse for Capacity and Patient Flow
- Email address
- [email protected]
- Telephone number
- 01922 656670
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