Job overview

This is an opportunity to develop your administrative skills as part of a great team who deliver important and valuable work. We are the South West Central Regional Research Delivery Network. We are part of the National Institute for Health and Care Research, supporting the country’s world-class research system to deliver high-quality research that enables the best care for our population. 

Based in Whitefriars in Bristol city centre, the Business Operations Team provide effective and efficient administrative support for all aspects of South West Central’s work. This includes (but is not limited to) diary management, organising events, keeping the office running smoothly, and all aspects of day-to-day administration. The team is led by the People and Operations Manager. We help our people develop as they strive to deliver the best support possible. We are hosted by the University Hospitals Bristol and Weston Foundation Trust (UHBW) and as a member of their staff you will have access to training and development opportunities from both organisations.

Main duties of the job

• Dealing with complex and sensitive information with individuals, patients, carers, health care professionals and other services and departments.

• Initiate and respond to requests for information electronically, by telephone or in person in a timely and courteous way.

• Be the central point of contact for service users, neighbours and colleagues to facilitate the smooth running of the RRDN.

• Support staff within the department.

• Diary maintenance.

• Supporting with on-the-day running of virtual and face-to-face events, e.g. facilitating IT and AV, sharing slides, supporting delegates and speakers.

• Accurate data entry on various internal and external systems.

• Typing of department’s correspondence including letters and e-mails. This may be varied in style and layout and will include research, finance and medical terms.

• Actively participates in monitoring lone working staff and general office working arrangements.

• Maintaining stock (stationery and equipment) and order as required, including receiving goods into the department. 

• Managing departmental e-mails (high volume)

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.