Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- 12 months (Fixed term for 12 months)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 327-25-509
- Employer
- Gloucestershire Health and Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Rikenel
- Town
- Gloucester
- Salary
- £24,625 - £25,674 per annum (pro rata)
- Salary period
- Yearly
- Closing
- 09/07/2025 23:59
Employer heading
SCAAS & Neuro Team Administrator
Band 3
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.
It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .
Job overview
1 x Fixed Term contract/secondment opportunity for up to 12 months
Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment
If you are looking for a change and a rewarding role, Gloucestershire Health and Care NHS Foundation Trust (GHC) are looking for an administrator to work with our Child & Adolescence Mental Health Service (CAMHS) Social Communication & Autism Assessment Service (SCAAS) and Neuro Team. This is a busy, enthusiastic multi-disciplinary team, which has been formed to assess neuro-diverse young people and offer support immediately following any diagnosis.
Main duties of the job
Our preferred candidate will have an administrative background, with a great eye for detail and experience of using all Microsoft Office packages. The right colleague will need to have excellent organisational, time management and communication skills, with experience of speaking to people at all levels of an organisation.
Experience of working within a fast paced, process driven environment would be advantageous, but equally, if you think you have the right skill set and are motivated, we are happy to train and support the right colleague to become a part of this unique Team.
The Service is in high demand and we are looking for someone who want some variety in their work, some responsibility, quick action and thrive on accuracy. We welcome applicants who like to take initiative and want to be part of the development of this exciting service. The last year has seen an unprecedented level of referrals, the right person will grow with the Team to continually adapt and develop our service in order to meet this demand and help us to deliver the best service.
You will be part of a close-knit, supportive team, managing your own workload, in order to support the delivery of the service.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Working for our organisation
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Detailed job description and main responsibilities
· To provide effective administrative support to CAMHS SCAAS and Neuro Services.
· To develop a thorough understanding of the service and processes used including referrals pathways and links with other CAMHS services.
· To produce quality typed work using audio or digital dictation in addition to copy typing to produce letters, reports etc. To ensure that all communication is professionally presented, accurate, well-constructed and formatted in line with Trust guidelines.
· Efficiently use appropriate systems to collect, collate and report data and information in an accurate format (e.g. Microsoft Excel, Word, PowerPoint) and have experience of, or be willing to learn, RiO the Trust’s clinical database/recording system.
· To maintain a well-managed filing system, both paper and electronic, to ensure ease of access and retrieval, in line with Trust protocols. Support with planning and recording of rotas, including annual leave, screening etc and ensure accurate and any updated information is available to the team within a timely manner.
· Actively support team meetings, co-ordinate, collate and ensure accurate and timely distribution of papers, as needed. Ensure that minutes are accurate, well written and presented, and effectively distributed in a timely manner.
· Actively participate in team meetings and discussions with colleagues and manager to make constructive suggestions as to how services could be improved within own work area, and implementing such changes with guidance from line manager.
· Responds to all colleagues in a positive, professional and helpful manner. Takes the ‘wider view’ at all times and builds good working relationships, especially with colleagues in education.
· Communicate effectively with a wide range of people including colleagues and members of the public, ensuring at all times that a professional approach is presented.
· To use own initiative in prioritising workload to ensure deadlines are met. When appropriate, to propose changes to working practices to maximise efficient/effectiveness of role.
· Ensure all confidential paperwork is filed or shredded promptly and securely.
· To adopt a flexible and supportive role within the administration team by assisting with workload in the absence of colleagues to maintain a robust and quality service.
· Carrying out general administrative tasks for the department to agreed standards and timescales, e.g. photocopying, sending out correspondence and documents, etc.
· To be flexible in travelling / working between all Trust’s sites, as and when required.
· To undertake any other administrative duties as and when required.
· To act in ways that support equality and value diversity. Treat everyone with whom you come into contact, with dignity and respect & recognise and report behaviour that undermines equality and diversity.
· Undertake other support functions as requested by the B4 Lead Administrators.
· Work within guidance of the Trust’s policies and procedures.
Person specification
Qualifications
Essential criteria
- GCSE level grade C education or equivalent including English
- NVQ Level 2 in administration or equivalent experience
- European Computer Driving Licence (ECDL) or equivalent
- Word Processing/Typing eg RSA
Desirable criteria
- NVQ Level 3 in administration or equivalent
Experience
Essential criteria
- Proven experience of unsupervised administrative work in a busy office environment
- Previous experience of using software package Microsoft Office. Word, Excel, Outlook
- Experience of using customer/patient information system
- Experience of accurate Data Inputting and Retrieval
- Evidence of good literacy and numeracy skills
- Experience of maintaining a comprehensive, logical computerised filing system
Desirable criteria
- Experience in information analysis and provision of statistical reports
- Experience of typing using audio/digital dictation
- Diary management
- Previous experience of working within the NHS
- Previous experience of working within mental health
- Previous experience of working with neuro-diversity
- Minute-taking
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sarah Wozencroft
- Job title
- Lead Administrator
- Email address
- [email protected]
- Telephone number
- 01452 895290
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