Job summary
- Main area
- IT Admin
- Grade
- Band 4
- Contract
- Fixed term: 12 months (Contract End: 31/03/2026)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 001-AC076-0525
- Employer
- Cardiff and Vale University Health Board
- Employer type
- NHS
- Site
- University Hospital of Wales
- Town
- Cardiff
- Salary
- £26,928 - £29,551 Pro Rata
- Salary period
- Yearly
- Closing
- 20/05/2025 23:59
Employer heading

IT Support Officer
Band 4
WHO WE ARE:
Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.
We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:
· We are kind and caring
· We are respectful
· We have trust and integrity
· We take personal responsibility
OUR REGION:
Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
A new and interesting opportunity is available for a motivated person to join the IT Support Team at the University Hospital of Wales, Cardiff as an IT Support Officer. We are looking for 12 candidates for a fixed term period which will end on the 31st March 2026. This role will play a pivotal part in the deployment of Windows 11 across various devices within the organisation.
The post holder will be expected to be an active member of the team, and the successful candidate will need to be able to adapt to new technologies and processes.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
This post is for an IT Support Officer who has enough knowledge and experience to assist with the deployment of Windows 11. The post holder will be responsible for imaging and delivering new devices as well as upgrading existing ones.
The successful candidate must have excellent organizational, problem solving, and communication skills. They must also be able to work under pressure and have the ability to work well in a team setting to maintain a high level of service.
A candidate who has worked on previous large scale deployments would be a beneficial for this role.
This post is fixed term/secondment for 12 months to meet the needs of the service.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
Working for our organisation
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Detailed job description and main responsibilities
The main duties are listed below, full details of the job can be found in the job description and the personal specification attached to the application.
- Deploying Windows 11 across multiple devices efficiently and effectively
- Diagnosing and resolving issues related to the Windows 11 rollout
- Working closely with IT teams to ensure minimal disruption during the installation process
- Providing technical support and training to end users post-deployment
- Creating detailed deployment documentation and reports
- Conducting compatibility assessments of hardware and software
- Collaborating with project managers and the technical lead to meet rollout deadlines
- Delivering a user-friendly and professional deployment experience, ensuring a smooth transition to Windows 11.
Person specification
Qualifications and Knowledge
Essential criteria
- Educated to Diploma level in an IT related subject or equivalent experience.
- Good general standard of academic achievement.
- Expert technical knowledge to enable build, installation, and repair of IT Hardware such as PCs, laptops, iPad phones, tablets, and printers.
- Ability to apply theoretical knowledge to diagnose and resolve non-routine or complex IT faults.
- An excellent understanding of Microsoft Desktop Operating systems and applications including 365 technologies.
- Possess a clear understanding of IT Service Delivery and the timescales surrounding the resolution of raised issues.
Desirable criteria
- Microsoft Certified Desktop Support Technician.
- ITIL V4 Foundation.
- CompTIA A+.
- Knowledge of the use of information systems within the NHS.
- Knowledge of IT Systems such as SCCM and Antivirus solutions.
- Knowledge of IT policies and procedures including IT security and disaster recovery.
- ITSM tools e.g Ivanti
Experience
Essential criteria
- Experience of Call Centre/ Helpdesk/ Service Desk or other telephone-based customer service.
- Experience of working in an IT Support environment.
- Experience of diagnosing PC hardware, operating systems, and applications
- Working knowledge of operating systems and applications software, both off the shelf and proprietary/bespoke.
- Working knowledge of Incident logging and call handling systems.
Desirable criteria
- Significant experience of working within IT in an NHS environment.
- Experience installing Clinical applications within NHS environment.
- Exposure to large corporate computing environments, including networking.
- Exposure to Remote Control Software for fault diagnosis and fixing.
- Experience of Network Hub patching.
Skills
Essential criteria
- Competent ability with PC hardware and software.
- Ability to install new and existing PCs to an agreed standard.
- Knowledge of Network Configuration and adding PCs to the domain.
- Ability to use a wide range of tools for providing solutions to application errors.
- Provide limited training for software and hardware with all Health Board supported products.
- Provide low-level account administration via Active Directory.
- Demonstrable methodical approach to finding faults, diagnosing the cause, and implementing a resolution.
- Ability to service PCs such as replacing internal components.
- Excellent communication skills with the ability to convey complex technical concepts in plain language to a wide-ranging audience.
- Able to work under pressure.
- Ability to work well within a team, but able to work on own initiative and manage own time effectively.
Desirable criteria
- Exposure to Microsoft Service Packs and Updates, Version control etc.
- Exposure to LAN networking protocols e.g., TCP/IP.
- Knowledge of Imaging software and techniques such SCCM
- Knowledge of emerging technologies
- Some degree of experience in a Helpdesk / Service Desk environment within a large organization.
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Joe Pike
- Job title
- Technical Product Manager
- Email address
- [email protected]
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