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Job summary

Main area
Information and Technology Development
Band 7
  • Full time
  • Flexible working
37.5 hours per week
Job ref
Digital Health and Care Wales
Employer type
Hybrid working
Location to be confirmed at interview
£41,659 - £47,673 per annum
Salary period
21/08/2022 23:59

Employer heading

Digital Health and Care Wales logo

IT Development Manager

Band 7

Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.

The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

Job overview

Digital Health & Care Wales is looking for a dynamic, talented and experienced IT Development Manager to join the Client Services Technical Team.   

The DHCW Client Services Team provide end user IT support to approximately 16,500 users across 500+ locations throughout Wales.  This challenging role will involve you supporting and maintaining IT infrastructure across all the supported sites ensuring the quality of service is maintained and supporting a programme of continual service improvement. 

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

The postholders main duties include:

-Installation, configuration and maintenance of IT infrastructure to support DHCW and clients. 

-Provide advice across a range of technologies to assist in resolving incidents and service requests

-Ensuring that organisational standards are met and maintained

-Working closely with other DHCW teams to ensure service levels are met and that service improvement activity is promoted

-Line management of senior IT technicians in your team 

The postholder will be responsible for the installation, configuration and maintenance of the IT systems that support the services used by DHCW and supported clients both in physical data centre and our cloud environment.  

The postholder will also be responsible for investigating complex service requests for client infrastructure services to ensure delivery of IT systems and services on time and within budget, according to agreed performance and quality standards.   

Working for our organisation

Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.


Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.


Join our game changing, life-saving team and start making a real difference to health and care services in Wales.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Person specification

Qualifications and/or Knowledge

Essential criteria
  • Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience in this area.
  • ISEB Practitioners Certificate in relevant process or demonstrable equivalent experience.
Desirable criteria
  • Registered with a relevant informatics professional body
  • Knowledge and understanding of the role of DHCW.


Essential criteria
  • Sound technical infrastructure background with experience working in the field of NHS IT.

Aptitude and Abilities

Essential criteria
  • Ability to analyse complex IT issues to identify solutions to underlying problems.
  • Significant technical skills and knowledge relating to IT and network services.
  • In-depth technical skills to support ITIL processes.
Desirable criteria
  • Effective leadership skills.
  • Able to write coherent and well-argued reports

Employer certification / accreditation badges

Armed Forces CovenantApprenticeships logoMindful employer.  Being positive about mental health.Stop Smoking Wales is the NHS Smoking Cessation Service in WalesImproving working livesAge positiveDisability confident employerCore principlesCTP The Ministry of Defence partnering with Right ManagementThe University of Wales Trinity Saint David - Prifysgol Cymru Y Drindod Dewi SantThe Poppy FactoryGood Recruitment CollectiveWork With Me - A commitment to becoming a more inclusive business for disabled peopleEmployer pledge demonstrating a commitment to change how we think and act about mental healthDying to Work CharterGold Award for Corporate Health StrategyThe Chartered Institute for IT - Reward the professionalism of your team, define and accelerate career paths, and recognise your organisation’s commitment to advancing technology.Federation for Informatics Professionals - A collaboration between the leading professional bodies in health and care informatics supporting the development of the informatics profession.Stonewall Hyrwyddwr Amrywiaeth Diversity ChampionRemploy Cymru

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Matthew Thomas
Job title
Operations Manager (Client Services)
Email address
Telephone number
029 2105 2626
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