Job overview

Telephone assessment prioritisation of all patients who contact the Out of Hours Service with urgent medical needs and face to face assessment prioritisation of patients streamed to the Urgent Treatment Centre from A&E.

GPOOHs works when GP surgeries are closed covering evenings, weekends, overnights and Bank Holidays. This is a multidisciplinary team working to support patients of West Cheshire GP surgeries and visitors to the West Cheshire area. 

**We offer a relocation package of up to £8,000**

The relocation package is for anyone who would need to relocate in order to take up employment with Cheshire and Wirral Partnership. Terms and conditions apply.

Main duties of the job

1.     Using clinical decision software to assess all presentations to the Out of Hours Service, prioritising all calls whilst maintaining good public relations and promoting effective timely access to care.

2.     Using clinical decision software to assess patients who are streamed to the Urgent Treatment Centre from A&E and referring them to the most appropriate healthcare setting (e.g. Primary Care Unit, GP Out of Hours, Extended Hours,community services and home care advice).

3.     Ensuring contemporaneous record keeping within the embedded clinical decision software.

4.     To communicate effectively and skilfully with the use of observational and active listening skills and dialogue to ensure that comprehensive patient histories are recorded.

5.     To be accountable for autonomous clinical decision making whilst managing unpredictable workload.

6.     To provide evidence based healthcare advice, maximising opportunities for health education/health promotion.

7.     To organise the prioritisation and flow of patient referrals to the multidisciplinary team of call operators, drivers, nurse clinicians and doctors, highlighting and recording significant events.

8.     Responsible for highlighting safeguarding risks, identified in the triage process and initiating adult and child protection policies in line with Trust guidance.

9.     To participate in the management of the 24 hour final days pathway and in sudden and expected deaths.

Working for our organisation

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.

We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton and Liverpool. We also provide specialist services for the North West as a whole.

Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.

As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.
We also offer up to three weeks’ induction, with our Prepare to Care programme for all new starters. This aims to give you all the knowledge and guidance to help you hit the ground running with CWP.

Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you’ll find something to suit you at CWP.