Job summary
- Main area
- Primary Care and Contracts Team - 202110
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Home or remote working
- Job ref
- 262-A-25-7337349
- Employer
- North Cumbria Integrated Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Maglona House
- Town
- Carlisle
- Salary
- £31,049 - £37,796 Per Annum
- Salary period
- Yearly
- Closing
- 07/08/2025 23:59
Employer heading
IT Support Technician (Primary Care Support & Development) *Internal*
NHS AfC: Band 5
Job overview
IT Support Technician - Primary Care up to 37.5 hours per week
Do you love supporting others in the use of IT? Are you interested in an IT career within the NHS? We’re looking for an IT Support Technician with particular knowledge of automated deployment and IT Configuration management.
You will be working as part of the IT team comprising of remote and field based staff, ensuring the Primary Care IT Estate supports the delivery of effective patient care across North Cumbria. We’ll need you to draw on your technical skills to deliver the best possible service to our customers.
Our customer base is large and diverse in its requirements and IT skills and as such you will need excellent
We’re looking for individuals with a passion for service improvement and the motivation to succeed. Apply now!
Main duties of the job
The primary purpose of this role is to develop and maintain software asset configuration for the Primary Care estate. Working alongside colleagues to ensure optimum performance and develop supporting standard support procedures.
Working as a member of a small primary care support team the role will be predominantly desk based. Whilst the area of focus will be primary care there will be a requirement to assist other NHS users to meet service needs. There will occasionally be a requirement to provide on-site technical support to meet service need.
In relation to all aspects of the role there will be an expectation to contribute to the department’s knowledge of primary care support. This will include creating, reviewing and updating documentation as well as the informal training of colleagues to share and develop their knowledge.
Working for our organisation
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Detailed job description and main responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
· Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
· If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro – Tel: 0300 123 1999, or email: [email protected]
Unlock – Tel: 01634 247350, email [email protected] or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Please note the cost of the DBS check has increased from 2nd December 2024
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over following 4 months or one off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over following 4 months or one off payment.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person specification
Qualifications
Essential criteria
- GCSEs (or equivalent) at grade 5 or above, including Maths and English
- Degree in an IT related subject or in-depth knowledge gained through working in a corporate IT Environment
Desirable criteria
- Membership of professional body
- Microsoft Certification (MTA, MCSA, MCSE)
- ITIL v3 or v4 Foundation
Knowledge & Experience
Essential criteria
- Recent, significant experience in a relevant IT support role in a large/enterprise environment
- Troubleshooting and resolving complex IT issues
- Relevant IT infrastructure tools and systems including software and operating system management technologies
- Supporting and configuring end user devices in a complex IT environment
- Contributing to the management of complex changes impacting on end user devices
- Implementing and troubleshooting group policies
- Application packaging and deployment, including the creation of scripts if required
- Data analysis using various data sources
- Windows image creation and management
- Developing trends in IT
- Excellent knowledge of PC architecture
- Contributing to the management of complex changes impacting on end user devices
Desirable criteria
- Relevant NHS IT experience
- ITIL (v3 or v4)
- Change and release management
- Windows server based technologies and architectures
- Active Directory
Skills and Aptitudes
Essential criteria
- IT troubleshooting and problem solving skills
- Analytical skills/data analysis
- Excellent customer service skills
- Pleasant disposition
- Ability to communicate complex information regarding IT systems, services, incidents and problems. Both verbal and in writing
- Self-motivated and ability to use own initiative
- Enthusiastic and highly motivated
- Ability to manage own workload
- Ability to exercise individual responsibility and judgement
- Ability to work efficiently and effectively under pressure and to tight deadlines
- Advanced keyboard skills (speed and accuracy)
- Ability to apply correct moving and handling techniques
Other requirements
Essential criteria
- Ability to communicate detailed, complicated and difficult to explain IT infrastructure issues to non-IT staff, both verbally and in writing
- Ability to work as part of a multi-disciplinary team
- Ability to use initiative appropriately
- Analytical and problem solving skills
- Enthusiastic and highly self-motivated
- Ability to manage own workload.
- Able to adjust priorities as required to meet deadlines and work without direct supervision
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Steve Phillips
- Job title
- Primary Care Operations Manager
- Email address
- [email protected]
- Telephone number
- 01228 603707
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