Job vacancy: Service Desk Technical Administrator, East Suffolk and North Essex NHS Foundation Trust, Colchester / Ipswich

Job summary

Main area

IT Service Desk

Grade

NHS AfC: Band 3

Contract

6 months (Fixed term/secondment until 31st December 2025)

Hours

Full time
Other

37.5 hours per week (Hybrid Role)

Job ref

432-HR235-25

Employer: East Suffolk and North Essex NHS Foundation Trust
Employer type: NHS
Site: Colchester Hospital / Ipswich Hospital
Town: Colchester / Ipswich
Salary: £24,625 - £25,674 per annum
Salary period: Yearly
Closing: 23/05/2025 18:00

Service Desk Technical Administrator

NHS AfC: Band 3

We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.

Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits

Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person specification

Qualifications

Essential criteria

GSCEs at Grade C, or equivalent, including Mathematics and English or NVQ 2 or equivalent in Business Administration or Information Technology

Desirable criteria

ITIL Foundation

Experience

Essential criteria

Proven customer support helpdesk/Service Desk capacity.
Problem solving/troubleshooting.
Proven experience in a customer facing role

Desirable criteria

Proven NHS IT Support experience
Supporting business applications
Proven experience supporting a wide range of applications.
Experience in Call Handling

Knowledge and Skills

Essential criteria

MS Office (2016 and above)
Efficient Typing skills
Effective verbal communication skills
Effective written communication skills

Desirable criteria

Windows 10 & Windows 11
Knowledge / Experience of using ServiceNow
Proficient user of Microsoft Teams

Please note that where response levels are exceptional we may close the post before the specified date, therefore early application is recommended.

Please make sure that you read the Job Description and Person Specification attached and that your statement in support reflects this as your application will be judged against these criteria.

Secondment - if you are interested in undertaking a role on a secondment basis, please ensure that you have discussed this with your current line manager prior to submitting your application. Please note if you are already an employee of ESNEFT fixed term roles will only be offered on a secondment basis.

When providing reference details please provide email addresses so references can be sought promptly to cover the last 3 years of employment.

Successful candidates may be charged for their DBS check. Please ensure you read the information found in the attached DBS Information document

The Trust is committed to its staff and their development and to equal opportunities and diversity. Applications are welcomed from all sections of the community.

Whilst we welcome applications from all and your application will be considered on individual merit, if you are offered a position and require a Skilled Worker Certificate of Sponsorship we may not be able to process your application to the final stage due Home Office eligibility.

In submitting an application form, you authorise East Suffolk and North Essex NHS Foundation Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

We would like to take this opportunity to thank you for your interest in East Suffolk and North Essex NHS Foundation Trust; we look forward to receiving your application for employment.