Job summary
- Main area
- Frailty (within Care of the Elderly services)
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Scheduled to work 3 days a week)
- Job ref
- 318-25-T0428
- Employer
- Gloucestershire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Gloucestershire Royal Hospital
- Town
- Gloucester
- Salary
- £24,625 - £25,674 (pro rata if part-time)
- Salary period
- Yearly
- Closing
- 24/06/2025 23:59
Employer heading
Clinical Healthcare Support Worker, Band 3 Frailty Assessment Unit
Band 3
Join us at an exciting time for Gloucestershire Hospitals NHS Foundation Trust! We have an ambitious plan for our journey to Outstanding and are looking for aspirational, committed individuals to join us, making a real difference to both staff and patients.
As a former winner of England for excellence award: Tourism destination of the year, the beautiful city of Gloucester and the scenic regency spa town of Cheltenham are fantastic places to work and live.
As a hospital Trust we are currently involved in over 100 clinical trials and studies, whilst also providing acute elective and specialist services to a population of over 620,000.
By joining Gloucestershire Hospitals NHS Foundation Trust new colleagues can look forward to a warm welcome and a future full of opportunities and support.
Job overview
Clinical Healthcare Support Worker, Band 3- Frailty Assessment Unit
Are you a compassionate and enthusiastic person who wants to make a real difference in the lives of older people? Join the Frailty Assessment Unit at Gloucestershire Royal Hospital as a Health Care Support Worker (HCSW).
We are a fast-paced unit caring for elderly patients who require same-day assessment or short inpatient stays. Every day is different—you’ll support patients during a key moment in their hospital journey. Whether you're starting your NHS career or looking for a new challenge, this is a role where your kindness, patience, and hard work truly matter.
If you're passionate about caring for others and want to be part of a team that values each contribution, this could be the perfect opportunity for you.
Additional Contact information:
Contact name: R-phine Paet
Contact job title: Ward Manager
Contact email address: [email protected]
Main duties of the job
As an HCSW in our unit, you’ll work closely with nurses and the wider team to provide high-quality care to frail, elderly patients. You’ll help with:
Personal care such as washing, dressing, toileting, and feeding
Taking and recording observations like blood pressure, temperature, and pulse
Supporting mobility and encouraging independence
Helping with admissions, discharges, and transfers between areas
Providing reassurance, conversation, and emotional support, especially to those living with dementia or confusion
We’re looking for someone with excellent communication skills, a calm and caring nature, and the ability to work well under pressure. You’ll need to be reliable, flexible, and eager to learn—full training will be provided, including the Care Certificate.
This role is ideal for those who genuinely enjoy working with elderly people and want to contribute to a positive, respectful patient experience.
Working for our organisation
Our Frailty Assessment Unit is a close-knit, supportive team made up of nurses, healthcare assistants, doctors, therapists, and discharge coordinators. We pride ourselves on our warm, welcoming atmosphere and strong team spirit, where everyone supports one another to deliver the best patient care.
We work hard, but we also look after each other—team wellbeing is a priority. You’ll be supported from your first day with a full induction, mentorship, and opportunities to grow your career, including apprenticeships and internal development programs.
You’ll also benefit from:
-
Flexible working options
-
Access to the NHS Pension Scheme
-
Health and wellbeing services
-
NHS staff discounts
Join us and be part of a team that values compassion, teamwork, and respect as much as clinical skill.
Detailed job description and main responsibilities
As a Health Care Support Worker in the Frailty Assessment Unit, you will play an essential role in delivering safe, effective, and person-centred care to elderly patients, many of whom present with complex health and social needs. The unit includes both Same Day Emergency Care (SDEC) and inpatient areas, which operate at a fast pace with high patient turnover.
Your main responsibilities will include:
-
Delivering personal care including washing, dressing, toileting, and assisting with meals in a way that maintains dignity and respects patient preferences
-
Supporting patients’ mobility and promoting independence, including the use of appropriate mobility aids
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Carrying out clinical observations such as blood pressure, temperature, pulse, respiratory rate, oxygen saturation, and blood glucose (following training and competency)
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Assisting with admission, discharge, and transfer of patients within the unit or to other wards, departments, or care settings
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Accurately documenting care given and escalating concerns promptly to registered staff
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Supporting patients who may have cognitive impairment, dementia, or delirium by providing reassurance, calm communication, and emotional support
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Contributing to a clean and safe environment by adhering to infection control policies and maintaining high standards of hygiene
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Working collaboratively with all members of the multidisciplinary team to ensure efficient, coordinated care
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Engaging in training, supervision, and appraisal processes to support your professional development
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Upholding the Trust values and delivering care with compassion, respect, and professionalism
You will be expected to respond to the changing needs of the unit, which may include working across both SDEC and inpatient areas as needed.
Person specification
Qualifications
Essential criteria
- Certificate in Adult Literacy and Numeracy, or any equivalent qualification (e.g. GCSEs, vocational training, or overseas degree), demonstrating appropriate verbal and written communication skills
Desirable criteria
- The Care Certificate or equivalent induction training
Experience
Essential criteria
- Able to communicate effectively with patients/relatives and carers and other health and care professionals.
Desirable criteria
- Recent care experience in a similar healthcare settings
- Practical ability, prioritization and time management
Knowledge/ Skills
Essential criteria
- Knowledge of basic nursing and personal care
- Able to communicate effectively with patients, relatives, and healthcare professionals
- Practical ability, prioritisation, and time management
- Awareness of confidentiality and data protection
Desirable criteria
- Basic IT skills (e.g., using electronic patient records or digital care systems)
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- R-phine Paet
- Job title
- Ward Manager
- Email address
- [email protected]
- Telephone number
- 0300 422 2230
- Additional information
0300 422 2206 / 2207
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